Job summary
Are you an experienced and proactive leader with a strong background in HR, compliance, and organisational development? We are looking for a HR, Compliance & Quality Assurance Manager to join our forward-thinking team at Humberstone Medical Centre in Leicester.
This is a key leadership role, offering an exciting opportunity to shape and support our workforce, maintain high standards of clinical governance, and ensure ongoing regulatory compliance. You will be responsible for leading on all aspects of human resources, overseeing quality improvement initiatives, and ensuring the smooth and safe running of practice operations.
We are a supportive, values-driven organisation committed to delivering outstanding care to our local community. If you are passionate about team development, continuous improvement, and working collaboratively with both internal and external stakeholdersthis could be the role for you.
You will work closely with the Business & Strategic Manager, clinical leads, and the wider team to ensure the practice not only meets but exceeds CQC, NHS, and patient care standards.
Main duties of the job
The HR, Compliance & Quality Assurance Manager will be responsible for leading and delivering all aspects of human resources across the practice, including recruitment, staff development, rotas, appraisals, and compliance with employment law. They will also oversee quality and regulatory standards, ensuring CQC compliance, health and safety, infection control, and policy implementation. The role involves managing staff wellbeing, monitoring training and complaints processes, supporting service improvement, and working closely with internal teams and external stakeholders to maintain a high standard of care and governance across the practice.
About us
Humberstone Medical Centre is a friendly, forward-thinking GP practice located in Leicester, dedicated to providing high-quality, patient-centred care to our diverse local community. We pride ourselves on being a supportive and inclusive workplace where collaboration, innovation, and continuous improvement are encouraged.
Our team includes GPs, nurses, healthcare assistants, pharmacists, care coordinators, and administrative staff who work closely together to deliver safe, effective, and compassionate care. We value open communication, personal development, and staff wellbeing, ensuring that our team members feel supported and empowered in their roles.
We are committed to meeting the highest standards of clinical care and regulatory compliance, while maintaining a warm and welcoming environment for both patients and staff.
Job description
Job responsibilities
We are seeking a highly motivated and experienced HR, Compliance & Quality Assurance Manager to join Humberstone Medical Centre. This senior leadership role is pivotal in ensuring that the practice operates efficiently, compliantly, and with a focus on delivering high-quality patient care. You will manage all human resource functions, lead quality assurance initiatives, and oversee compliance with regulatory requirements including CQC standards.
Key ResponsibilitiesHuman Resources Management
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Lead all HR activities across the practice, including recruitment, contracts, induction, and staff retention
-
Develop and maintain job descriptions and person specifications for all staff roles
-
Manage the recruitment process from advertising to onboarding, including compliance with employment legislation
-
Work closely with Admin and Reception leads to optimise skill mix and workforce planning
-
Create and manage rotas for clinical staff, medical students, and other personnel ensuring adequate coverage
-
Oversee all staff leave requests, including annual leave, sickness, and other absences
-
Coordinate locum staff recruitment and management as required
-
Line manage the Care Coordinator Lead, providing guidance and support
-
Organise and lead regular staff meetings, including minute-taking and maintaining action logs
-
Oversee mandatory training programmes and ensure all staff complete required training
-
Implement and manage appraisal systems for all staff except doctors
-
Support pay review processes in collaboration with the Business & Strategic Manager
-
Promote staff wellbeing, motivation, and personal development through leadership and engagement
Quality Assurance & Compliance
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Ensure the practice complies with all relevant legislation, regulations, and NHS standards
-
Develop, review, and implement all necessary policies and procedures to support safe and effective practice operations
-
Lead on CQC preparation, ensuring all requirements are met and maintained
-
Oversee health and safety management including risk assessments and equipment checks
-
Work alongside the Lead Nurse to ensure robust infection control practices
-
Manage complaints handling and significant event reporting systems
-
Monitor and respond to patient feedback from various sources including FFT and GPPS surveys
-
Collaborate with the Senior Clinical Pharmacist and clinical team to maximise QoF achievement
-
Support and develop the Patient Participation Group (PPG) and liaise with community stakeholders
General Practice Operations
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Represent the practice at meetings with the ICB, LMC, PCN practices, and other partners
-
Maintain strong working relationships with internal teams and external organisations
-
Ensure all safeguarding and confidentiality policies are upheld
-
Undertake other reasonable duties as required by the practice management team
Job description
Job responsibilities
We are seeking a highly motivated and experienced HR, Compliance & Quality Assurance Manager to join Humberstone Medical Centre. This senior leadership role is pivotal in ensuring that the practice operates efficiently, compliantly, and with a focus on delivering high-quality patient care. You will manage all human resource functions, lead quality assurance initiatives, and oversee compliance with regulatory requirements including CQC standards.
Key ResponsibilitiesHuman Resources Management
-
Lead all HR activities across the practice, including recruitment, contracts, induction, and staff retention
-
Develop and maintain job descriptions and person specifications for all staff roles
-
Manage the recruitment process from advertising to onboarding, including compliance with employment legislation
-
Work closely with Admin and Reception leads to optimise skill mix and workforce planning
-
Create and manage rotas for clinical staff, medical students, and other personnel ensuring adequate coverage
-
Oversee all staff leave requests, including annual leave, sickness, and other absences
-
Coordinate locum staff recruitment and management as required
-
Line manage the Care Coordinator Lead, providing guidance and support
-
Organise and lead regular staff meetings, including minute-taking and maintaining action logs
-
Oversee mandatory training programmes and ensure all staff complete required training
-
Implement and manage appraisal systems for all staff except doctors
-
Support pay review processes in collaboration with the Business & Strategic Manager
-
Promote staff wellbeing, motivation, and personal development through leadership and engagement
Quality Assurance & Compliance
-
Ensure the practice complies with all relevant legislation, regulations, and NHS standards
-
Develop, review, and implement all necessary policies and procedures to support safe and effective practice operations
-
Lead on CQC preparation, ensuring all requirements are met and maintained
-
Oversee health and safety management including risk assessments and equipment checks
-
Work alongside the Lead Nurse to ensure robust infection control practices
-
Manage complaints handling and significant event reporting systems
-
Monitor and respond to patient feedback from various sources including FFT and GPPS surveys
-
Collaborate with the Senior Clinical Pharmacist and clinical team to maximise QoF achievement
-
Support and develop the Patient Participation Group (PPG) and liaise with community stakeholders
General Practice Operations
-
Represent the practice at meetings with the ICB, LMC, PCN practices, and other partners
-
Maintain strong working relationships with internal teams and external organisations
-
Ensure all safeguarding and confidentiality policies are upheld
-
Undertake other reasonable duties as required by the practice management team
Person Specification
Qualifications
Essential
- Evidence of a sound level of education
- Evidence of a commitment to continuing professional development
Desirable
- HR Qualification such as CIPD
Experience
Essential
- Experience of working with regulatory bodies and preparing for inspections
- Working knowledge of IT and MS Office
- Knowledge of Employment Law
- Experience of successfully managing teams
- Experience of implementing innovations and change
- Experience of innovative and collaborative working with partners and stakeholders.
Desirable
- Management Experience in the NHS
- Management Experience in Primary Care
Person Specification
Qualifications
Essential
- Evidence of a sound level of education
- Evidence of a commitment to continuing professional development
Desirable
- HR Qualification such as CIPD
Experience
Essential
- Experience of working with regulatory bodies and preparing for inspections
- Working knowledge of IT and MS Office
- Knowledge of Employment Law
- Experience of successfully managing teams
- Experience of implementing innovations and change
- Experience of innovative and collaborative working with partners and stakeholders.
Desirable
- Management Experience in the NHS
- Management Experience in Primary Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
