Job summary
Join Our Supportive and Forward-Thinking TeamWe have an exciting opportunity for a motivated and compassionate individual to join our Care Coordinator team. This varied and rewarding role involves regular contact with patientsboth face-to-face and over the phoneas well as a range of administrative tasks that help support the smooth running of the practice.
Were looking for someone who is calm under pressure, friendly, and professional, with a strong work ethic and excellent customer service skills. A flexible approach is essential, as the role is offered on a weekly rota basis covering core hours between 7:45am and 6:30pm, with occasional evening shifts until 8:30pm as part of our extended hours service.
This is a great opportunity to be part of a team that truly values patient-centred care and supports each other in delivering high-quality services to our local community.
Main duties of the job
As a Care Coordinator, your role will be varied and patient-focused, supporting the practice team in delivering high-quality, efficient care. Key responsibilities include:
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Patient Communication & Support
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Respond to patient queries and incoming calls effectively and professionally, seeking guidance when required
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Greet patients and visitors at reception in a friendly and courteous manner
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Book, cancel, and rearrange appointments using the clinical system
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Arrange interpreters for patient appointments when needed
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Provide test results to patients where appropriate and in line with practice protocols
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Administrative Tasks
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Handle administrative queries and patient requests
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Register immediately necessary patients when required
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Record and maintain up-to-date patient information on the clinical system
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Support clinicians and the management team with administrative assistance
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Medical Records Management
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Scan incoming letters and documents appropriately
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Summarise and enter key information from incoming medical records
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Manage paper records entering or leaving the practice
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Process medical reports and subject access requests in line with GDPR guidance
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Reception & General Duties
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Carry out reception opening and closing procedures
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Provide general administrative support across the practice
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Provide cover for team members during staff leave or busy periods
Complete ad-hoc duties as directed by the management team
About us
Humberstone Medical Centre is recruiting for a Care Coordinator. Having a
population of over 11,000 patients means we require applicants who are
comfortable working in a fast-paced environment and are confident using their
own initiative.
Job description
Job responsibilities
We are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone.
This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.
Main Duties and ResponsibilitiesReception and Patient Services
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Welcome patients and visitors to the practice in a polite and professional manner
-
Book, cancel, and amend patient appointments using the clinical system
-
Triage appointment needs and escalate urgent queries appropriately
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Manage incoming calls efficiently, recording and redirecting queries as needed
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Handle home visit requests in line with practice protocols
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Register new and temporary patients, ensuring all paperwork is completed accurately
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Advise patients of private service charges, take payments, and issue receipts
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Provide test results in accordance with practice policy
Administrative Support
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Process repeat prescription requests accurately and promptly
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Scan and code documents into patient records
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Summarise incoming medical records
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File and manage electronic correspondence, test results, and reports
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Handle requests for medical reports and Subject Access Requests (SARs)
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Support clinicians and managers with general administrative tasks
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Maintain accurate and up-to-date patient information on the clinical system
Practice Operations
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Perform opening and closing reception procedures
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Maintain a clean, tidy, and welcoming reception and waiting area
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Restock patient information leaflets and other materials as needed
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Undertake duties on a rota basis and provide cover for colleagues during absences
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Assist with chaperoning duties (training provided)
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Comply with all practice policies, procedures, and NHS confidentiality standards
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Work safely and efficiently in line with health and safety guidance
General Requirements
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Act as a positive ambassador for the practice at all times
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Attend team meetings and contribute to service development
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Engage in training and development opportunities relevant to the role
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Carry out other reasonable duties as requested by management
Please note: this job description is not exhaustive and may be subject to change following consultation to meet service needs.
Job description
Job responsibilities
We are seeking an enthusiastic and organised Care Coordinator to join our friendly and supportive team. The successful candidate will play a key role in supporting patients through their care journeyoffering coordination, administrative support, and excellent customer service both face-to-face and over the phone.
This is a patient-facing, varied role that also includes general reception duties and back-office tasks, helping to ensure the smooth day-to-day running of the surgery.
Main Duties and ResponsibilitiesReception and Patient Services
-
Welcome patients and visitors to the practice in a polite and professional manner
-
Book, cancel, and amend patient appointments using the clinical system
-
Triage appointment needs and escalate urgent queries appropriately
-
Manage incoming calls efficiently, recording and redirecting queries as needed
-
Handle home visit requests in line with practice protocols
-
Register new and temporary patients, ensuring all paperwork is completed accurately
-
Advise patients of private service charges, take payments, and issue receipts
-
Provide test results in accordance with practice policy
Administrative Support
-
Process repeat prescription requests accurately and promptly
-
Scan and code documents into patient records
-
Summarise incoming medical records
-
File and manage electronic correspondence, test results, and reports
-
Handle requests for medical reports and Subject Access Requests (SARs)
-
Support clinicians and managers with general administrative tasks
-
Maintain accurate and up-to-date patient information on the clinical system
Practice Operations
-
Perform opening and closing reception procedures
-
Maintain a clean, tidy, and welcoming reception and waiting area
-
Restock patient information leaflets and other materials as needed
-
Undertake duties on a rota basis and provide cover for colleagues during absences
-
Assist with chaperoning duties (training provided)
-
Comply with all practice policies, procedures, and NHS confidentiality standards
-
Work safely and efficiently in line with health and safety guidance
General Requirements
-
Act as a positive ambassador for the practice at all times
-
Attend team meetings and contribute to service development
-
Engage in training and development opportunities relevant to the role
-
Carry out other reasonable duties as requested by management
Please note: this job description is not exhaustive and may be subject to change following consultation to meet service needs.
Person Specification
Experience
Essential
- Experience working in a customer-facing or administrative role
- Experience in a healthcare, general practice, or NHS setting
- Experience dealing with confidential and sensitive information
- Excellent communication and interpersonal skills, both written and verbal
- Good IT skills
- Ability to manage time effectively and prioritise workload
- Understanding of the need for patient confidentiality and GDPR
- Ability to work effectively in a busy, fast-paced environment
- Polite, professional, and empathetic manner
- Able to work well independently and as part of a team
- Calm under pressure with a flexible and proactive approach
- Reliable and punctual
- Willingness to learn and adapt
Desirable
- Experience in a healthcare, general practice, or NHS setting
- Experience using SystmOne
- Knowledge of NHS appointment booking or prescription processes
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
- Evidence of continuing professional development
Desirable
- Training in confidentiality, data protection, and information governance
- Chaperone training or willingness to undertake training
Person Specification
Experience
Essential
- Experience working in a customer-facing or administrative role
- Experience in a healthcare, general practice, or NHS setting
- Experience dealing with confidential and sensitive information
- Excellent communication and interpersonal skills, both written and verbal
- Good IT skills
- Ability to manage time effectively and prioritise workload
- Understanding of the need for patient confidentiality and GDPR
- Ability to work effectively in a busy, fast-paced environment
- Polite, professional, and empathetic manner
- Able to work well independently and as part of a team
- Calm under pressure with a flexible and proactive approach
- Reliable and punctual
- Willingness to learn and adapt
Desirable
- Experience in a healthcare, general practice, or NHS setting
- Experience using SystmOne
- Knowledge of NHS appointment booking or prescription processes
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
- Evidence of continuing professional development
Desirable
- Training in confidentiality, data protection, and information governance
- Chaperone training or willingness to undertake training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
