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Hadrian Health Centre

Medical Receptionist

The closing date is 29 June 2025

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Job summary

We are looking for medical reception staff to join our team of superb receptionists who work across two sites. We are happy to consider applications from candidates who are interested in either full-time or part time employment.

Reception staff play an incredibly important part of our team and are the first point of contact for our patients.

Main duties of the job

  • To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
  • Care navigate patients to the most appropriate service for their needs
  • Provide a range of administrative duties
  • Contribute to the smooth running of the practice
  • Assist in effective communication between all members of the practice team, patients and other external agencies

About us

We are a friendly and welcoming GP Practice in the heart of Wallsend, North Tyneside. The practice is based from a modern and beautiful building, providing care to our 21,000 registered patients.

We have 20 GPs supported by an excellent multi-disciplinary team. We are also a teaching practice for Doctors in Training and medical students.

Details

Date posted

17 June 2025

Pay scheme

Other

Salary

£12.21 an hour Rising to £12.37 upon successful probationary period.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5254-25-0000

Job locations

Hadrian Health Centre

Elton Street East

Wallsend

Tyne and Wear

NE28 8QU


Battle Hill Health Centre

Belmont Close

Wallsend

Tyne And Wear

NE28 9DX


Job description

Job responsibilities

  • Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
  • Provide an excellent level of customer service to patients over the phone, face to face or electronically
  • Care navigate patients to the most appropriate service for their needs
  • Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
  • Process repeat medication, fit note, patient online access and e-consultation requests
  • Register new patients to the practice
  • Any other duties as required

Job description

Job responsibilities

  • Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
  • Provide an excellent level of customer service to patients over the phone, face to face or electronically
  • Care navigate patients to the most appropriate service for their needs
  • Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
  • Process repeat medication, fit note, patient online access and e-consultation requests
  • Register new patients to the practice
  • Any other duties as required

Person Specification

Experience

Essential

  • Experience of working in a general practice environment
  • Experience of dealing with the public/patients
  • Excellent communication skills

Desirable

  • Experience of EMIS Clinical System

Qualifications

Desirable

  • Care Navigation qualification

Personal Skills

Essential

  • Able to work effectively within a fast paced environment
  • Excellent communication and customer service skills
  • Professional, friendly and positive outlook
  • Supportive of fellow team members
  • Able to adapt to and follow new processes and procedures
Person Specification

Experience

Essential

  • Experience of working in a general practice environment
  • Experience of dealing with the public/patients
  • Excellent communication skills

Desirable

  • Experience of EMIS Clinical System

Qualifications

Desirable

  • Care Navigation qualification

Personal Skills

Essential

  • Able to work effectively within a fast paced environment
  • Excellent communication and customer service skills
  • Professional, friendly and positive outlook
  • Supportive of fellow team members
  • Able to adapt to and follow new processes and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hadrian Health Centre

Address

Hadrian Health Centre

Elton Street East

Wallsend

Tyne and Wear

NE28 8QU


Employer's website

https://www.hadrianhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hadrian Health Centre

Address

Hadrian Health Centre

Elton Street East

Wallsend

Tyne and Wear

NE28 8QU


Employer's website

https://www.hadrianhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Practice Manager

Avril Cockburn

avril.cockburn@nhs.net

Details

Date posted

17 June 2025

Pay scheme

Other

Salary

£12.21 an hour Rising to £12.37 upon successful probationary period.

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5254-25-0000

Job locations

Hadrian Health Centre

Elton Street East

Wallsend

Tyne and Wear

NE28 8QU


Battle Hill Health Centre

Belmont Close

Wallsend

Tyne And Wear

NE28 9DX


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