Job summary
We are looking for medical reception staff to join our team of superb receptionists who work across two sites. We are happy to consider applications from candidates who are interested in either full-time or part time employment.
Reception staff play an incredibly important part of our team and are the first point of contact for our patients.
Main duties of the job
- To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
- Care navigate patients to the most appropriate service for their needs
- Provide a range of administrative duties
- Contribute to the smooth running of the practice
- Assist in effective communication between all members of the practice team, patients and other external agencies
About us
We are a friendly and welcoming GP Practice in the heart of Wallsend, North Tyneside. The practice has recently moved into a brand new, modern and beautiful building, providing care to our 20,000 registered patients.
We have 20 GPs supported by an excellent multi-disciplinary team. We are also a teaching practice for Doctors in Training and medical students.
Job description
Job responsibilities
- Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
- Provide an excellent level of customer service to patients over the phone, face to face or electronically
- Care navigate patients to the most appropriate service for their needs
- Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
- Process repeat medication, fit note, patient online access and e-consultation requests
- Register new patients to the practice
- Any other duties as required
Job description
Job responsibilities
- Working in a busy environment, deal with inbound and outbound telephone calls in a timely and professional manner
- Provide an excellent level of customer service to patients over the phone, face to face or electronically
- Care navigate patients to the most appropriate service for their needs
- Solve a wide range of queries and requests from patients and other external agencies by following practice polices and processes
- Process repeat medication, fit note, patient online access and e-consultation requests
- Register new patients to the practice
- Any other duties as required
Person Specification
Experience
Essential
- Experience of working in a general practice environment
- Experience of dealing with the public/patients
- Excellent communication skills
Desirable
- Experience of EMIS Clinical System
Qualifications
Desirable
- Care Navigation qualification
Personal Skills
Essential
- Able to work effectively within a fast paced environment
- Excellent communication and customer service skills
- Professional, friendly and positive outlook
- Supportive of fellow team members
- Able to adapt to and follow new processes and procedures
Person Specification
Experience
Essential
- Experience of working in a general practice environment
- Experience of dealing with the public/patients
- Excellent communication skills
Desirable
- Experience of EMIS Clinical System
Qualifications
Desirable
- Care Navigation qualification
Personal Skills
Essential
- Able to work effectively within a fast paced environment
- Excellent communication and customer service skills
- Professional, friendly and positive outlook
- Supportive of fellow team members
- Able to adapt to and follow new processes and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Hadrian Health Centre
Address
Hadrian Health Centre
Elton Street East
Wallsend
Tyne and Wear
NE28 8QU
