Job summary
The Rossington Practice has an exciting opportunity for a part time reception/Admin assistant to join our team. We are a training practice and have around 8,000 registered patients. We have an excellent, supportive clinical team including 5 GP partners, 3 Practice Nurses, 2 HCAs, an ANP and an ACP as well as an experienced secretarial team and existing admin team.
Applicants would ideally have experience of working in GP Practice in a reception/admin role, but is not essential as training will be provided. You will need to have good telephone and computer skills, be able to work independently as well as part of a team, and be flexible in covering for colleagues during times of leave as well as covering any out of hours provision that we provide.
Main duties of the job
Duties to include
Plan & organise a Clinical Rota system (EMIS Web)
Processing and coding documents
Summarising Records
Tasks/Emails
Reception
Organising of filing systems and updating data
Main duties of the job
Main duties of the job
Main duties of the job
The role holder will be expected to provide general admin duties which may include, but is not limited to:
- Organising of filing system Receiving & inputting & read coding of incoming mail & hospital correspondence, ensuring these are entered correctly into patient records. Assign to relevant clinical/administration staff group.
- Filing & auditing scanned documents to ensure they are eligible & filed correctly.
- General admin involving patient records
- Complete electronic tasks in a timely manner, this may involve dealing with patients via telephone or sending letters/texts.
- Ensuring all clinical appointment rotas are entered onto the clinical System ready for use 6 weeks in advance. Must have great attention to detail, be methodical and organised.
- Reception duties - answering calls, dealing with the patients face to face. Other duties will include handling of repeat prescriptions to patients checking names & DOB etc.
- Please see job description
About us
Overview of your organisation
We are a friendly team and we are looking forward to welcoming new members to our team.
The practice is located in the heart of Rossington which is expanding and we are part of the South Primary Care Network.
All staff are enrolled into the NHS Pension scheme.
Uniform is provided. (Blouses)
Job description
Job responsibilities
Job responsibilities
Job description
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Primary Responsibilities
The post holder will be expected to provide general administration duties which may include, but is not limited to:
- Receiving and inputting of hospital correspondence, which will include A&E and Discharge Summaries, ensuring these are entered into the correct patient record. Assign to relevant clinical/administration staff group, where necessary.
- Read code incoming mail, ensuring patient information is recorded accurately into the records.
- Filing scanned documents into patients electronic notes
- Auditing of scanned documents to ensure they are eligible and are in the correct patient records
- Helping patients by dealing with requests or questions in a polite professional and efficient manner
- Telephone patients to inform them about prescriptions, to move/book or rebook appointments or gather personal data in a sensitive manner, such as smoking status when asked to do so.
- General administration involving patient records including summarising records.
- Complete electronic tasks in a timely manner, this may be dealing with patients over the telephone or sending letters/texts
- Contacting Hospitals and other Health Care Providers regarding follow up appointments of patients.
- Assisting with hospital and other Health Care Provider correspondence, where necessary.
Job description
Job responsibilities
Job responsibilities
Job description
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Primary Responsibilities
The post holder will be expected to provide general administration duties which may include, but is not limited to:
- Receiving and inputting of hospital correspondence, which will include A&E and Discharge Summaries, ensuring these are entered into the correct patient record. Assign to relevant clinical/administration staff group, where necessary.
- Read code incoming mail, ensuring patient information is recorded accurately into the records.
- Filing scanned documents into patients electronic notes
- Auditing of scanned documents to ensure they are eligible and are in the correct patient records
- Helping patients by dealing with requests or questions in a polite professional and efficient manner
- Telephone patients to inform them about prescriptions, to move/book or rebook appointments or gather personal data in a sensitive manner, such as smoking status when asked to do so.
- General administration involving patient records including summarising records.
- Complete electronic tasks in a timely manner, this may be dealing with patients over the telephone or sending letters/texts
- Contacting Hospitals and other Health Care Providers regarding follow up appointments of patients.
- Assisting with hospital and other Health Care Provider correspondence, where necessary.
Person Specification
Qualifications
Essential
- Essential criteria
- Educated to O level/GCSE or CSE standard of education including English and Maths
- ExperienceEssential criteria
- Previous reception or customer care experience
Desirable
- Desirable criteria
- Customer Care or Administration qualification or equivalent
- Desirable criteria
- Previous experience in NHS/ Healthcare setting
Person Specification
Qualifications
Essential
- Essential criteria
- Educated to O level/GCSE or CSE standard of education including English and Maths
- ExperienceEssential criteria
- Previous reception or customer care experience
Desirable
- Desirable criteria
- Customer Care or Administration qualification or equivalent
- Desirable criteria
- Previous experience in NHS/ Healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.