Patient Service Advisor

Job summary

Job Title, Fixed Term Patient Service Advisor

Salary, £20,148 per annum and hourly rate of £12.88

Hours, 30 hours per week Tuesday to Friday

Location, Harold Moody Health Centre but may be required to work across Nexus Health Group

Closing Date: 11 November 2025

You will

Work with the Site Manager to ensure the smooth running of the reception area, and patient waiting areas.

To greet and assist patients in using our services

Patient enquiries are handled courteously, efficiently and with empathy.

Administration tasks are undertaken with due care and attention to details.

Adhere to Nexus policies and procedures

Our Patient Service Advisors (PSAs) play a crucial role in ensuring our patients and service users are offered consistently high level of care. Our PSAs are often the first person our service users interact with when they visit our GP practices.

Main duties of the job

Deal with patient queries with empathy, respect and dignity

Signpost patients and staff to appropriate services. Ensuring the Amber and Bypass line is answered as a matter of priority

Take and records accurate messages and passes on to relevant people.

Responds appropriately to patients with specific accessibility needs

Liaise with outside organisations.

Arrange interpreters, as required

Direct patients wishing to make a complaint to the appropriate practice procedure.

Handle queries from complex patients on the amber line

On a rotational basis provide duty receptionist support to the clinical team

Handle queries from the bypass line

To support and develop the care co-ordinator role on a rotational basis

To provide a professional, courteous and responsive service to our patients, the clinical team and Nexus Health Group management.

Handle queries appropriately passed over to site from the access hub

To handle prescription requests at site level on a rotational basis.

About us

Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.