Medicines Management Administrator

Job summary

Job title: Medicines Management Administrator

Salary : £12.44

Hours: 37.5 hours x2 positions 19.5 hours x1 position

Location: Sir John Kirk Close Surgerybut may be required to work across Nexus Health Group

If you wish to apply please do so via this link https://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form.

Please note that applications are capped at 25 please apply promptly.

Our prescriptions process is evolving. In your role as Medicines Management Team Administrator provide a high level of administrative support across the organisation to our clinical team, and to our patients.

You will:

• Process repeat prescription requests to a high standard with, accuracy and attention to detail.
• Efficiently liaise with patients, clinicians (internal and external), and service users with regards to prescription queries.
• Monitor the prescription email inbox, ensuring all emails are actioned and/or forwarded to the appropriate team/personnel on a daily basis.
• To provide administrative support to the clinical team.
• To ensure patients are informed of any outcomes of their care as directed by the clinical team.

What we can offer you

• A supportive working environment where our staff are encouraged to express their views on how we can improve our services and ways of working
• NHS Pension

• Eye test voucher scheme with dedicated provider

• 5 weeks increasing to 27 days after 5 years service with Nexus

Main duties of the job

• Processing prescription requests in line with agreed protocols and to include turnaround time (i.e. 48 working hours), accuracy and any follow up actions.
• Liaising with patients, pharmacies, hospitals and other care providers regarding prescription requests as necessary.
• Working with clinicians and practice staff in resolution of prescription queries.
• Adhering to the processes for checking patients records for chronic diseases, drug monitoring and other alerts and arrange any relevant reviews/checks/tests as required
• Work within the guidelines set by Nexus to ensure that the practice is safe, efficient and provides the best possible care for patients
• Work in accordance with agreed standards of service delivery and within the team policies, procedures, and protocols
• Ensure correct governance processes are adhered to in the handling and management of patient records and use of the electronic patient appointment system.
• Maintain integrity in compliance with patient confidentiality and the Data Protection Act 2018.
• Comply with the policies and guidelines around medical records
• Ensure accurate read codes are used when entering data into the patients electronic records held within the Nexus clinical system.
• Be proficient with a variety of electronic record systems required to undertake this
• Appropriately use practice equipment including IT software
• Use initiative and good judgement at all times.

About us

Nexus was formed in 2016 with the merging of a number of established local practices in north Southwark.We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance. We are a well recognised training organisation.

Our 9 sites across north Southwark are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water.We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site based teams are supported by Managers and administration staff, as well as centralised HR, IT, Clinical Administration and the Senior Management Team.

All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors.