Nexus Patient Services Advisor

Job summary

Nexus Health Group has an exciting opportunity for Patient Services Advisors to work across our organisation. This position is well suited to someone looking to gain hands on experience and who has a proven track record of thriving in a very busy but supportive environment.

Post :Nexus Patient Services Advisor (1 year fixed term)

Working Hours

28 hours 45 minutes

Main duties of the job

Your main responsibilities will be to assist our patients to access our services in the most effective way possible. You will be responsible for greeting and assisting patients in using our services, ensuring patient enquiries are handled courteously, efficiently and with empathy and ensuring administration tasks are undertaken with due care and attention to details.

About us

Nexus was formed in 2016 with the merging of a number of established local practices in north Southwark.We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance. We are a well recognised training organisation.

Our 9 sites across north Southwark are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water.We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site based teams are supported by Managers and administration staff, as well as centralised HR, IT, Clinical Administration and the Senior Management Team.

All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors.