Patient Service Advisor

Job summary

Nexus Health Group has an exciting opportunity for Patient Services Advisors to work across our organisation. This position is well suited to someone looking to gain hands on experience and who has a proven track record of thriving in a very busy but supportive environment. This is a fixed term role of 1 year

Sir John Kirk Close Surgery & Aylesbury Medical Centre 25 hours- fixed term contract

Manor Place Surgery 33 hours and 45 mins - permanent contract

Once you have applied if you are interested in a particular site please email your preference

We reserve the right to close this advert early if we receive a high volume of applications

Main duties of the job

Your main responsibilities will be to assist our patients to access our services in the most effective way possible. You will be responsible for greeting and assisting patients in using our services, ensuring patient enquiries are handled courteously, efficiently and with empathy and ensuring administration tasks are undertaken with due care and attention to details.

You will be supported by and work closely with your team to achieve both individual and organisational objectives/targets. We are a collaborative team, and the post holder may also be called upon to support at other Nexus sites, all based in South East London.

About us

Nexus Health Group is the third largest provider of Primary Care Services in England.We look after a practice population of 76,000 patients spread across our 9 sites. The overall aim of Nexus Health Group is to provide a clinically excellent service to our patients, recognising the needs of our local population and to provide a learning and developmental environment for our staff. Our clinical approach is based on a foundation of clinical excellence, clinical leadership and clinical governance.

We have 9 GP Practices across north Southwark all geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share one patient list but our patients are attached to a specific site and are looked after by the site based teams which include GPs, Nurses, Physicians Associates, Paramedics, ANPs and Pharmacists. These site-based teams are supported by centralised HR, IT, Clinical Administration and the Senior Management Team.

All our sites function as traditional practices with a Site Manager and GP partners working in the practice. All sites are involved in GP training and increasingly training the wider AHP team such as nurses and PAs. Nexus works closely with the local PCN with 2 partners as Clinical Directors. As an at scale provider there are many opportunities to develop areas of interest and leadership within Nexus and the wider PCN