Job summary
We have a vacancy for a Care Navigator / Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15
We are a busy two site Practice and are
seeking a reliable and experienced Care Navigator / Receptionist to join our friendly team.
We can offer 28.5 to 38 hours per week. Shifts will be split across both
of our surgeries in LS9 and LS15
Previous Primary Care / GP surgery experience is preferred but we will also consider applicants with relevant transferable skills.
We are seeking someone with good
interpersonal skills who is able to work under pressure and as part of a team
of 10 receptionists dealing with all patient enquiries on the phone and in the
surgery and via digital online consultation requests from Patients.
Both surgeries are in modern purpose built
medical centres and include facilities for rest areas and kitchen facilities
with free hot drinks, microwaves and fridges. There is free parking on both
sites
Full training will be given to be competent in the role
We can offer between 28.5 to 38 Hours per week for this role
Interviews are likely to be on Tuesday 22nd, Wednesday 23rd and Tuesday 29th July
Main duties of the job
Being the 'face' of the Practice to the
general public, particularly patients, both in person and on the telephone
Answer calls
Care navigate patients to
the most appropriate service
Completing digital online consultation requests on behalf of the Patients for GP services
Booking Nursing appointments
Managing admin tasks
Registering new patients
Ensuring complete confidentiality whilst on
reception
About us
We have two purpose built modern medical centres sites
Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF
Church View Surgery, Station Road, Leeds LS15 8BZ
You will be joining a well established and friendly team of 10 Receptionists supporting a team of 12 doctors and 7 nurses who serve a population of 18,000 patients
Salary up to £12.46 per
hour dependant on experience for 28.5 to 38 hours a week
25 days (pro rata to full time) annual leave plus Bank Holidays
Opportunity to join the NHS Pension scheme
Annual Appraisal & Personal Development
plan including ongoing training
Staff uniform provided
Free tea, coffee and chilled water
On site free parking
Job description
Job responsibilities
Reception
- Receiving
patients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin
- Be
able to cover all reception positions as necessary
- Taking
messages and passing on information
- Processing
personal and telephone requests for appointments, telephone consultations
and ensuring callers are directed to the appropriate healthcare
professional
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Ensure
that telephone system is operational at the beginning of each day and switched over
to night service and that the answer phone operational at the end of each
day
Appointment System and Digital Online Consultation requests from Patients
- Book/edit/cancel
appointments and recalls ensuring sufficient information is recorded to
retrieve medical record
- Deal
with home visit requests, carefully noting all details
- Arrange
transport to hospital appointments for housebound patients
Room Prep
- Clinical Rooms are checked at the
end of each consulting session and left tidy and secure
Confidentiality
- Maintain
confidentiality of information, acting within the terms of the Data
Protection Act and Caldicott guidance on patient confidentiality at all
times
- Maintain
an awareness of the Freedom of Information Act
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
- The
post-holder will manage their own and others health & safety and
infection control as defined in the Practices Health & Safety Policy,
the Practice Health & Safety Manual, and the Practices Infection
Control Policy and published procedures.
- Comply
with Practice health & safety policies by following agreed safe
working procedures
- Actively
report health & safety hazards and infection hazards immediately
- Keeping
work and general areas clean and tidy, and using appropriate infection
control procedures to keep work areas hygienic and safe from
contamination.
- Awareness
and compliance with national standards of infection control, hygiene,
regulatory / contractual / professional requirements, and good practice
guidelines.
- Correct
personal use of Personal Protective Equipment (PPE) and ensuring correct
use of PPE by others, advising on appropriate circumstances for use by
clinicians, staff and patients.
- Reporting
incidents using the organisations Incident Reporting System
- Using
personal security systems within the workplace according to Practice guidelines
- Making
effective use of training to update knowledge and skills
Job description
Job responsibilities
Reception
- Receiving
patients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin
- Be
able to cover all reception positions as necessary
- Taking
messages and passing on information
- Processing
personal and telephone requests for appointments, telephone consultations
and ensuring callers are directed to the appropriate healthcare
professional
- Initiating
contact with and responding to requests from patients, other team member
and associated healthcare agencies and providers
- Ensure
that telephone system is operational at the beginning of each day and switched over
to night service and that the answer phone operational at the end of each
day
Appointment System and Digital Online Consultation requests from Patients
- Book/edit/cancel
appointments and recalls ensuring sufficient information is recorded to
retrieve medical record
- Deal
with home visit requests, carefully noting all details
- Arrange
transport to hospital appointments for housebound patients
Room Prep
- Clinical Rooms are checked at the
end of each consulting session and left tidy and secure
Confidentiality
- Maintain
confidentiality of information, acting within the terms of the Data
Protection Act and Caldicott guidance on patient confidentiality at all
times
- Maintain
an awareness of the Freedom of Information Act
- Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health & Safety
- The
post-holder will manage their own and others health & safety and
infection control as defined in the Practices Health & Safety Policy,
the Practice Health & Safety Manual, and the Practices Infection
Control Policy and published procedures.
- Comply
with Practice health & safety policies by following agreed safe
working procedures
- Actively
report health & safety hazards and infection hazards immediately
- Keeping
work and general areas clean and tidy, and using appropriate infection
control procedures to keep work areas hygienic and safe from
contamination.
- Awareness
and compliance with national standards of infection control, hygiene,
regulatory / contractual / professional requirements, and good practice
guidelines.
- Correct
personal use of Personal Protective Equipment (PPE) and ensuring correct
use of PPE by others, advising on appropriate circumstances for use by
clinicians, staff and patients.
- Reporting
incidents using the organisations Incident Reporting System
- Using
personal security systems within the workplace according to Practice guidelines
- Making
effective use of training to update knowledge and skills
Person Specification
Experience
Essential
- Previous experience of working in a busy reception team
- Good communication skills
- Calm and sympathetic manner to patients
- Working well under pressure within a team
- Confidentiality and discretion
- Awareness of Data Protection
Desirable
- Experience of working within General Practice
- Experience of using SystmOne
Person Specification
Experience
Essential
- Previous experience of working in a busy reception team
- Good communication skills
- Calm and sympathetic manner to patients
- Working well under pressure within a team
- Confidentiality and discretion
- Awareness of Data Protection
Desirable
- Experience of working within General Practice
- Experience of using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.