Job summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
a.
Maintain
and monitor the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Clinically
code data on EMIS Web
g.
Photocopy
documentation as required
h.
Data
entry of new and temporary registrations and relevant patient information as
required
About us
The Vale Medical Group is committed to preserve and enhance its good reputation for being an innovative practice with a long tradition of caring. We will:
- Treat you with respect and courtesy at all times
- Provide you with advice and treatment in a timely manner
- Help you make decisions about your health by treating you as an equal
- Discuss what treatment is available and refer you on to other experts where necessary
- Act as your advocate and guide through health and social services
- Ensure a safe and effective service and environment for both staff and patients
- Maintain confidentiality in what we discuss and the records we keep on your behalf
- Keep up to date with developments in health care by continuing to learn
Through the process of continuous monitoring and auditing, continue to improve our healthcare services
Job description
Job responsibilities
The following are the core responsibilities
of the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
a. Maintain
and monitor the practice appointment system
b. Process
personal, telephone and e-requests for appointments
c. Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d. Signpost
patients to the correct service
e. Initiating
contact with and responding to, requests from patients, team members and
external agencies
f. Clinically
code data on EMIS Web
g. Photocopy
documentation as required
h. Data
entry of new and temporary registrations and relevant patient information as
required
i. Input
data into patients healthcare records as necessary
j. Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k. Manage
all queries as necessary in an efficient manner
l. Carry
out system searches as requested
m. Maintain
a clean, tidy, effective working area at all times
n. Monitor
and maintain the reception area and notice boards
o. Support
all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities
of the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
a. Maintain
and monitor the practice appointment system
b. Process
personal, telephone and e-requests for appointments
c. Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d. Signpost
patients to the correct service
e. Initiating
contact with and responding to, requests from patients, team members and
external agencies
f. Clinically
code data on EMIS Web
g. Photocopy
documentation as required
h. Data
entry of new and temporary registrations and relevant patient information as
required
i. Input
data into patients healthcare records as necessary
j. Direct
requests for information, i.e., SAR, insurance/solicitors letters and DVLA
forms to the administrative team
k. Manage
all queries as necessary in an efficient manner
l. Carry
out system searches as requested
m. Maintain
a clean, tidy, effective working area at all times
n. Monitor
and maintain the reception area and notice boards
o. Support
all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.