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Medical Receptionist

Blackwood Medical Group

Information:

This job is now closed

Job summary

We are looking for an enthusiastic and committed receptionist to join our busy, thriving practice. We operate from 2 sites (Avicenna Medical Centre and Oakdale Medical Centre) providing high quality care to our patients.

Candidates must be computer literate and have an excellent telephone manner. Previous experience in a surgery environment and experience of Vision computer system a distinct advantage, however full training will be given. Duties include answering the telephone, booking appointments, patient follow up for test results, generating repeat prescriptions, contacting patients for recall and action needed following hospital appointments.

Main duties of the job

MAIN DUTIES AND RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
  • To be flexible and to provide cover for absent colleagues when required.
  • Maintain confidentiality of all patient records and data at all times.

About us

Clinical staff at the surgeries consists of 3 GP Partners and 2 Salaried GP's. 5 Practice based Pharmacists, 1 Pharmacy Technician, 3 Nurses, 2 HCSW and 1 Phlebotomist - All clinical staff alternate between the two sites.

Date posted

27 March 2024

Pay scheme

Other

Salary

£10.60 an hour Review in April 2024

Contract

Permanent

Working pattern

Part-time

Reference number

A5213-24-0001

Job locations

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU


Oakdale Medical Centre

The Square

Oakdale

Blackwood

NP12 0LR


Job description

Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: Receptionist

Salary: £10.60 per hour. With a review of the hourly rate in April 2024, which will be above the national minimum wage.

Location: Avicenna & Oakdale Medical Centre

JOB SUMMARY / PURPOSE

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

You will need to display excellent communication skills. You must be able to prioritise tasks. You will receive, assist and direct patients in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

MAIN DUTIES AND RESPONSIBILITIES

The contracted hours are between 7:45am and 8pm, however the work patterns for this vacancy will vary between 7.45am to 6.30pm, flexibility to cover early or late shifts is essential.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
  • Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
  • To be flexible and to provide cover for absent colleagues when required.
  • Maintain confidentiality of all patient records and data at all times.

Job description

Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: Receptionist

Salary: £10.60 per hour. With a review of the hourly rate in April 2024, which will be above the national minimum wage.

Location: Avicenna & Oakdale Medical Centre

JOB SUMMARY / PURPOSE

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

You will need to display excellent communication skills. You must be able to prioritise tasks. You will receive, assist and direct patients in a courteous, efficient and effective way.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

MAIN DUTIES AND RESPONSIBILITIES

The contracted hours are between 7:45am and 8pm, however the work patterns for this vacancy will vary between 7.45am to 6.30pm, flexibility to cover early or late shifts is essential.

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list:

  • Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
  • Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Processing repeat prescriptions in accordance with practice guidelines
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Message handling: ensure that accurate messages are taken and passed to appropriate person for action.
  • Receptionist must ensure that any outstanding queries must be passed for action before going off duty.
  • To be flexible and to provide cover for absent colleagues when required.
  • Maintain confidentiality of all patient records and data at all times.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of dealing with patients/customer

Desirable

  • Experience of working in a GP practice
Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Experience of dealing with patients/customer

Desirable

  • Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blackwood Medical Group

Address

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU


Employer's website

http://www.blackwoodmedicalgroup.wales.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Blackwood Medical Group

Address

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU


Employer's website

http://www.blackwoodmedicalgroup.wales.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Tania Jones

tania.jones14@wales.nhs.uk

01495227156

Date posted

27 March 2024

Pay scheme

Other

Salary

£10.60 an hour Review in April 2024

Contract

Permanent

Working pattern

Part-time

Reference number

A5213-24-0001

Job locations

Avicenna Medical Centre

Blackwood Road

Pontllanfraith

Blackwood

Gwent

NP12 2YU


Oakdale Medical Centre

The Square

Oakdale

Blackwood

NP12 0LR


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