Job summary
Roundwood are recruiting! We are looking for a friendly, motivated, and professional individual to join our reception team on a part-time or full-time basis (up to 37.5 hours per week, excluding overtime), Monday to Friday. This is a vital role within our practice, and you will be at the heart of delivering an excellent patient experience.
As the first point of contact for patients, whether in person, on the phone, or via email, you will provide a warm, compassionate, and professional welcome. You will use your problem-solving skills to manage a wide range of queries, ensuring patients are directed to the right service and clinician at the right time. Excellent communication and teamwork skills are essential.
You will support both the clinical and administrative teams, managing appointments, maintaining patient records, and assisting with a variety of administrative tasks. Strong IT, organisational, and multitasking skills are essential, and your positive, proactive attitude will help you thrive in a busy, rewarding environment.
If you are enthusiastic, reliable, and passionate about helping patients, this is a fantastic opportunity to join a friendly and professional team at a busy, well-established GP practice.
Main duties of the job
Reception staff are an essential and integral part of the practice, playing a key role in keeping it running smoothly and efficiently. As the first point of contact for patients and visitors, both in person and over the phone, you will provide friendly, professional, and compassionate support.
You will handle patient queries promptly and courteously, always respecting the confidential and sensitive nature of the information you work with. Working closely with your colleagues, you will support the clinical team in delivering excellent patient care and assist the management team in maintaining the smooth operation of the practice.
About us
We are a long established teaching GP practice serving over 6,500 patients. Delivering excellent patient care starts with a supportive, friendly team, and thats what we pride ourselves on.
Alongside our own practice team, we work closely with colleagues across our Primary Care Network including clinical pharmacists and social prescribers to ensure we have the right mix of skills to provide the best care for our patients.
As a teaching practice, we are passionate about training the clinicians of the future. Through Imperial College London, we teach medical students, and via Central Middlesex Hospital, we train GP registrars, usually hosting several at a time.
We also have a sister GP practice in Wembley, overseen by the same Partners and Management team.
Job description
Job responsibilities
Medical Receptionist Job Description
Summary:
Reception staff are the first point of contact for patients and visitors, providing a friendly, professional, and compassionate service both in person and over the phone. You will assist patients with their queries promptly, handle confidential information with care, and work closely with the team to ensure smooth reception and administrative operations, supporting the clinical team in delivering excellent patient care.
Welcome patients and visitors in a friendly, professional manner
Handle face-to-face and telephone enquiries, escalating when needed
Register new patients and update existing records following practice procedures
Book patient appointments, manage online consultations, and process tasks
Process prescription requests and manage outgoing post and courier collections
Manage incoming letters, deliveries, and petty cash transactions
Open and close the practice when required, maintaining security
Action requests for transport, translators, ambulances, etc.
Handle referrals, patient registration updates, and recall patients for tests or appointments
Monitor NHS mailboxes, action and forward emails appropriately
Use Docman to manage and action workflow tasks
Note: The job description has been summarised for the purposes of this advert and the above is not intended to be an exhaustive list of duties. There may be alterations or additions commensurate with the range of activities describe above.
Job description
Job responsibilities
Medical Receptionist Job Description
Summary:
Reception staff are the first point of contact for patients and visitors, providing a friendly, professional, and compassionate service both in person and over the phone. You will assist patients with their queries promptly, handle confidential information with care, and work closely with the team to ensure smooth reception and administrative operations, supporting the clinical team in delivering excellent patient care.
Welcome patients and visitors in a friendly, professional manner
Handle face-to-face and telephone enquiries, escalating when needed
Register new patients and update existing records following practice procedures
Book patient appointments, manage online consultations, and process tasks
Process prescription requests and manage outgoing post and courier collections
Manage incoming letters, deliveries, and petty cash transactions
Open and close the practice when required, maintaining security
Action requests for transport, translators, ambulances, etc.
Handle referrals, patient registration updates, and recall patients for tests or appointments
Monitor NHS mailboxes, action and forward emails appropriately
Use Docman to manage and action workflow tasks
Note: The job description has been summarised for the purposes of this advert and the above is not intended to be an exhaustive list of duties. There may be alterations or additions commensurate with the range of activities describe above.
Person Specification
Knowledge/Skills
Essential
- Strong computer literacy and keyboard skills (IT), with proficiency in Microsoft Office and Outlook.
- Excellent telephone manner and interpersonal skills, with clear written and verbal communication.
- Effective time management and the ability to prioritise tasks efficiently.
- Professional, and able to work collaboratively as part of a team.
Desirable
- Proficient in the use of EMIS Web and Docman systems.
Qualifications
Essential
- GCSE grade A-C (9-4) in English and Maths (or equivalent).
- Good general education with evidence of ongoing personal and professional development
Desirable
- Relevant professional qualification or training in customer service, e.g. NVQ Certificate/Diploma in Customer Service.
Experience
Essential
- Experience working with the general public.
Desirable
- Previous experience as a GP practice or general receptionist.
- Experience working in a healthcare setting/NHS role.
- Experience working in an administration role.
- Experience of working in a busy, pressured environment.
Personal Qualities
Essential
- Polite, professional, and approachable.
- Able to work independently, managing and prioritising own workload.
- Motivated, enthusiastic, and positive in attitude.
- Resilient and able to perform well under pressure.
Person Specification
Knowledge/Skills
Essential
- Strong computer literacy and keyboard skills (IT), with proficiency in Microsoft Office and Outlook.
- Excellent telephone manner and interpersonal skills, with clear written and verbal communication.
- Effective time management and the ability to prioritise tasks efficiently.
- Professional, and able to work collaboratively as part of a team.
Desirable
- Proficient in the use of EMIS Web and Docman systems.
Qualifications
Essential
- GCSE grade A-C (9-4) in English and Maths (or equivalent).
- Good general education with evidence of ongoing personal and professional development
Desirable
- Relevant professional qualification or training in customer service, e.g. NVQ Certificate/Diploma in Customer Service.
Experience
Essential
- Experience working with the general public.
Desirable
- Previous experience as a GP practice or general receptionist.
- Experience working in a healthcare setting/NHS role.
- Experience working in an administration role.
- Experience of working in a busy, pressured environment.
Personal Qualities
Essential
- Polite, professional, and approachable.
- Able to work independently, managing and prioritising own workload.
- Motivated, enthusiastic, and positive in attitude.
- Resilient and able to perform well under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.