AW Surgeries

Practice Business Manager

This job is now closed

Job summary

AW Surgeries is a young, energetic and friendly team. We have a vision to change how Modern General Practice is delivered and we are always looking to forge forward with new initiatives. We want to drive changes that will help provide the best care for our patients, their families and our staff.

We are looking to appoint a Practice Business Manager and to offer an excellent opportunity for the right individual to join our friendly, professional and supportive team.

This is an opportunity for a suitably qualified senior manager with the relevant skills to undertake a central role in this very well established and friendly medical practice. NHS or other healthcare management experience is desirable but not essential.

Main duties of the job

We are seeking a manager who can manage and coordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

About us

We are an longstanding local practice and have always had a reputation for good quality patient care. We have 7 Partners,2 Salaried GPs , 1 ANP , 1 Paramedic , 1 PA, 4 nurses, 3 HCAs, Pharmacist team, CPN, FCP Physio, Midwives and voluntary sector input. We are a highly experienced multidisciplinary training practice for the Black County VTS, we teach students from Birmingham Medical School and mentor practice based pharmacists.

We are a high performing GMS practice, CQC rating Good, with 17,000 patients over 2 sites. We are a leading member of the Brierley Hill Primary Care Network.

Date posted

23 January 2025

Pay scheme

Other

Salary

£45,000 to £55,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5203-25-0002

Job locations

Albion Street

Brierley Hill

West Midlands

DY5 3EE

Job description

Job responsibilities

The Practice Business Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff:, Deputy Practice Manager, Clinical Team and Administration Team

d. Managing the recruitment and retention of staff;

e. Key liaison with Primary Care Network, the PCN Manager and any ARRS staff who provide a supporting service at the organisation

f. Ensuring that all staff undertake a robust induction process, including staff employed via the PCN

g. Establishing, reviewing and regularly updating job descriptions and person specifications

h. Implementing and embedding an effective staff appraisal process

i. Implementing effective systems for the resolution of disciplinary and grievance issues

j. Maintaining an effective overview of and ensuring compliance with HR legislation

k. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

l. Managing the financial elements of the organisation, including budgets, bank accounts , accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

m. Maintaining an effective liaison with the accountant, overseeing organisation accounts , enduring year end figures are presented.

n. Briefing partners on all financial matters, including forecasting.

o. Managing and processing partners drawings, PAYE and pensions for practice staff

p. Ensuring the organisation has appropriate insurance cover

q. Developing, implementing and embedding an efficient business resilience plan (BRP)

r. Managing contracts for services, i.e., cleaning, gardening, window cleaning etc.

s. Managing the procurement of organisation equipment, supplies and services

t. Coordinating the reviewing and updating of all organisation policies and procedures

u. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

v. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

w. Ensuring the team reaches QOF targets (supported by the nursing and administrative leads)

x. Adopting a strategic approach to the management of all patient services matters

y. Developing, implementing and embedding an effective communication strategy (internal and external

z. Ensuring the organisation maintains compliance with its NHS contractual obligations

aa. Actively encouraging and promoting the use of patient online services

bb. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

cc. Maintaining the organisation and NHS choices websites

dd. Liaising at external meetings as required

ee. Marketing the practice appropriately

ff. Managing/supporting the management of the Patient Participation Group

gg. Effectively managing/supporting the management of all complaints in line with current legislation and guidance

hh. The management of the premises, including leading on health and safety aspects such as risk assessments and mandatory training

ii. Managing the organisation IT system, delegating staff to act as administrators

jj. Ensuring compliance with IT security and IG

kk. Coordinating the organisation diary, ensuring meetings are scheduled appropriately