Administrator

AW Surgeries

Information:

This job is now closed

Job summary

An excellent opportunity has arisen, to work in a friendly, supportive and highly regarded training practice.

We are a young, energetic and friendly team with a vision to change how medicine will be delivered in the surgery of the future. We are a highly performing GMS practice, CQC rating Good, with 17,000 patients over 2 sites.

We are looking to appoint an experienced administrator to join our friendly, professional and supportive team.

Main duties of the job

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

AW Surgeries is over 100 years old and has always had a reputation for good quality patient care. We have 7 partners,2 salaried GPs,2 ANP's, 4 nurses, 3 HCAs, pharmacist, CPN, Physiotherapist, midwives and voluntary sector input. We are a well-established multidisciplinary training practice for the Back County VTS, teach students from Birmingham medical school and mentor nurse practitioner training and prescribing training for nurses and practice based pharmacists.

Date posted

05 June 2024

Pay scheme

Other

Salary

£18,474.21 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A5203-24-0001

Job locations

Albion Street

Brierley Hill

West Midlands

DY5 3EE


Withymoor Surgery

Squires Court

Brierley Hill

West Midlands

DY5 3RJ


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on [insert system name]

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on [insert system name]

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS/SystmOne/Vision user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Mathematics and English (C or above)
  • AMSPAR Receptionist Qualification
  • NVQ Level 2 in Health and Social Care

Other Requirements

Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of administrative duties
  • Experience of working in a healthcare setting

Skills

Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure

Desirable

  • EMIS/SystmOne/Vision user skills

Personal Qualities

Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AW Surgeries

Address

Albion Street

Brierley Hill

West Midlands

DY5 3EE


Employer's website

https://www.awsurgeries.co.uk/ (Opens in a new tab)

Employer details

Employer name

AW Surgeries

Address

Albion Street

Brierley Hill

West Midlands

DY5 3EE


Employer's website

https://www.awsurgeries.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Kelly Jewkes

aw.surgeries@nhs.net

01384465422

Date posted

05 June 2024

Pay scheme

Other

Salary

£18,474.21 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A5203-24-0001

Job locations

Albion Street

Brierley Hill

West Midlands

DY5 3EE


Withymoor Surgery

Squires Court

Brierley Hill

West Midlands

DY5 3RJ


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