Job summary
Due to the promotion of the current post holder, we have an exciting and challenging opportunity for a Medical Secretary
to join our friendly and welcoming team at Flansham Park Health Centre.
Please
note that should this vacancy attract sufficient interest it may be necessary
to close the vacancy at an earlier date. We therefore suggest that you apply at
an early stage to avoid disappointment.
Main duties of the job
You will be responsible for undertaking a
wide range of secretarial and administrative duties and the provision of
administrative support to the multidisciplinary team, ensuring
accuracy and attention to detail at all times, whilst projecting a positive and
friendly image to patients, visitors and colleagues.
Duties will include but are not limited to:
-
Typing letters, reports and
associated documents as required.
-
Liaising with external
agencies and patients, dealing with or transferring calls appropriately.
-
Processing requests for
information.
-
Support all clinical staff
with general administrative/secretarial tasks as required.
About us
Flansham Park Health Centre is a
training Practice with 4 dedicated GP Partners and 4 Salaried GP's and 2
Retained GPs, supported by a team of highly professional clinical and
non-clinical staff to provide the highest possible standard of care to over
13,200 patients.
Applicants who are patients of Flansham Park Health Centre:
Flansham
Park Health Centre considers
that employing staff who are patients of the practice has significant
disadvantages both to the patient and to the practice. Please note therefore that if your
application is successful, you will be required to register elsewhere.
Job description
Job responsibilities
The
following are the core responsibilities for this role. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
Key
responsibilities:
- Typing
letters, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Manage
all enquiries in an effective manner
- Maintain
and input accurate data into the patients healthcare records as necessary
- Prompt
and efficient filing, record keeping and the distribution of documents
- Process
referrals using the electronic referral system (ERS)
- Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms
- Read
code data on SystmOne
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Manage
bookings for the private suite users as required.
- Manage
all administrative queries as necessary
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Support
all clinical staff with general administrative tasks as requested.
In
addition to the primary responsibilities, the medical secretary may be
requested to:
- Partake in audits as
directed by the audit lead
- Support the Admin
Manager to coordinate and produce meeting agendas and record the minutes of
meetings as required.
Job description
Job responsibilities
The
following are the core responsibilities for this role. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels.
Key
responsibilities:
- Typing
letters, reports and associated documentation as required
- Liaising
with external agencies such as hospitals and community services, ensuring
referrals are processed efficiently
- Manage
all enquiries in an effective manner
- Maintain
and input accurate data into the patients healthcare records as necessary
- Prompt
and efficient filing, record keeping and the distribution of documents
- Process
referrals using the electronic referral system (ERS)
- Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms
- Read
code data on SystmOne
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Manage
bookings for the private suite users as required.
- Manage
all administrative queries as necessary
- Carry
out system searches as requested
- Maintain
a clean, tidy, effective working area at all times
- Support
all clinical staff with general administrative tasks as requested.
In
addition to the primary responsibilities, the medical secretary may be
requested to:
- Partake in audits as
directed by the audit lead
- Support the Admin
Manager to coordinate and produce meeting agendas and record the minutes of
meetings as required.
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting as a medical secretary
Qualifications
Essential
- Educated to GCSE level or equivalent, relevant experience
Desirable
- GCSE English (C or above) and at least three others
- NVQ Level 2 in Health and Social Care
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
Desirable
- Experience of working in a health care setting as a medical secretary
Qualifications
Essential
- Educated to GCSE level or equivalent, relevant experience
Desirable
- GCSE English (C or above) and at least three others
- NVQ Level 2 in Health and Social Care
Knowledge and Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills, including audio typing
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- EMIS / Systmone / Vision user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
