Job summary
An opportunity has arisen for a highly motivated, enthusiastic, accomplished, conscientious and experienced Manager in Primary or Community Care with a positive 'can do' approach to join our Practice. Supporting the new partnership in leading and developing the practice, to manage and coordinate all aspects of practice functionality, including but not limited to, motivating and managing staff, optimising efficiency and financial performance ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
This post is suited to an individual wanting to take the practice to the next level after a CQC inadequate rating with the ability to respond to the ever-changing challenges of providing primary care. The practice has recruited a Quality assurance team to support the new appointee.
Main duties of the job
The successful candidate should have experience of healthcare management, ideally within primary care or Community. Have excellent communication skills and be able to work well under pressure of a demanding workload.
Previous NHS, practice management or Community Care Management experience is essential along with good leadership skills, a sound knowledge in all aspects of business management and HR experience with CQC preparation and the ability to ensure delivery on revenue streams
About us
Osmaston Surgery is situated within Derby City Centre, it is a large practice of circa 15,000 patients and is part of Derby City North PCN. Recent CQC rating and new Partnership has prompted a total review of the practices processes and further commitment to its patients.
If you are a focussed individual who is good at both independent and team work, then get in touch, it is a really exciting time to get involved in shaping practice for the future.
Job description
Job responsibilities
At Osmaston Surgery we aim to deliver high quality Primary Care Services; within the available resources to all our patients in a safe, responsive and effective way.
Objectives:
Facilitate personal development of our team and develop clinicians for the future.
Communicate effectively, sharing information, involving and empowering each other and supporting each other to achieve our mission.
Provide a supportive and fulfilling team environment, recognising and valuing the contributions of all, demonstrating a positive attitude and respecting each other at all times.
Work collaboratively as part of a community team to improve the health and wellbeing of our patients and our local community.
Core Values:
Patient centred - Our patients are at the heart of everything we do
Safe - To provide the highest standard of evidence-based care in a clean and safe environment.
Dignity and respect - We treat patients and each other with dignity and respect, always showing understanding and compassion for others, regardless of the situation.
Team - To work together and support each other for the benefit of our patients.
Friendly - We will be friendly, welcoming and polite to our patients and each other.
Job description
Job responsibilities
At Osmaston Surgery we aim to deliver high quality Primary Care Services; within the available resources to all our patients in a safe, responsive and effective way.
Objectives:
Facilitate personal development of our team and develop clinicians for the future.
Communicate effectively, sharing information, involving and empowering each other and supporting each other to achieve our mission.
Provide a supportive and fulfilling team environment, recognising and valuing the contributions of all, demonstrating a positive attitude and respecting each other at all times.
Work collaboratively as part of a community team to improve the health and wellbeing of our patients and our local community.
Core Values:
Patient centred - Our patients are at the heart of everything we do
Safe - To provide the highest standard of evidence-based care in a clean and safe environment.
Dignity and respect - We treat patients and each other with dignity and respect, always showing understanding and compassion for others, regardless of the situation.
Team - To work together and support each other for the benefit of our patients.
Friendly - We will be friendly, welcoming and polite to our patients and each other.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary team
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Skills & Abilities
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- EMIS/SystmOne/Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Leadership and/or management qualification
- AMSPAR qualification
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
Experience
Essential
- Experience of working with the general public
- Experience of managing accounting procedures including budget and cash flow forecasting
- Experience of working in a healthcare setting
- Experience of managing large multidisciplinary team
- Experience of performance management including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Experience of workforce planning, forecasting and development
Desirable
- NHS/primary care general practice experience
- Relevant health and safety experience
Skills & Abilities
Essential
- Ability to exploit and negotiate opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Proven problem solving and analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
Desirable
- EMIS/SystmOne/Vision user skills
Other Requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times
- Full UK driving licence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.