Job summary
Offer
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective wayUndertake
a variety of administrative duties to assist in the smooth running of the Practice
including the provision of secretarial and clerical support to clinical staff
and other members of the Practice teamFacilitate
effective communication between patients, members the primary health care team,
secondary care and other associated healthcare agencies
Main duties of the job
- Navigating patient to the correct service, clinician
- maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Any other general office duties set out by the Practice Manager/ Partners
About us
We are looking for an enthusiastic person to join our well-established team who values teamwork and would like to join the friendly team at Green lane Medical Centre.
- GMS Practice
- 10,200 patients
- 7 partners
- 5 salaried GPs
- 2 Advanced Nurse Practitioner
- 3 Practice Nurses
- 2 HCA
- Practice pharmacist
- Full supporting administration team
- Business Manager
- IT Manager
- CQC rating GOOD
Job description
Job responsibilities
- Navigating patient to the correct service, clinician
- maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Any other general office duties set out by the Practice Manager/ Partners
Job description
Job responsibilities
- Navigating patient to the correct service, clinician
- maintaining security in accordance with Practice protocols
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Any other general office duties set out by the Practice Manager/ Partners
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.