Job summary
We are seeking a part time cheerful, positive and resilient
individual to join our team as a Medical Receptionist. The ideal candidate
will have experience answering phones and interacting with patients, be IT
literate and will enjoy being a part of a high-paced working environment. The
ability to multi-task and have attention to detail is essential. Full training
for this job is offered but previous experience is an advantage. The position
will be for 20 hours per week. Rotas are provided two months in advance. Set
hours are not given.
It is essential that the applicant can work at both our
Ammanford and Tycroes sites as required.
Responsibilities:
Greet patients and visitors in an inviting manner.
Answer telephone calls according to company policy.
Provide administrative support to clinicians and other
health care providers.
Maintain office records and files.
Assist in the management of the flow of patients.
Answer patient's questions in a courteous manner.
Main duties of the job
Hours of work part-time 20 hours per week between the hours
of 08.00am - 18.30pm Monday to Friday excluding bank holidays
It is essential that the applicant can work at both our
Ammanford and Tycroes sites as required.
Responsibilities:
Greet patients and visitors in an inviting manner.
Answer telephone calls according to company policy.
Provide administrative support to clinicians and other
health care providers.
Maintain office records and files.
Assist in the management of the flow of patients.
Answer patient's questions in a courteous manner.
About us
We are a well-established, friendly and forward-thinking
Practice in Ammanford, only 5 minutes off Junction 49 of the M4.
As a 5 Partner Practice serving a population of 9,500
patients, we also have a dedicated and supportive Practice team of advanced
clinicians which includes Advanced Nurse Practitioners, Minor Ailments Nurses,
Mental Health Practitioner, and Health Care Assistant.
Job description
Job responsibilities
Experience answering phones and interacting with people
Hours of work part-time 20 hours per week between the hours
of 08.00am - 18.30pm Monday to Friday excluding bank holidays
It is essential that the applicant can work at both our
Ammanford and Tycroes sites as required.
Main Duties:
Ensure that all patients and visitors at reception and
telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other
healthcare professionals. Divert them as appropriate, and/or take and pass on
messages.
Deal with administrative queries and requests from patients
and act as liaison with the clinicians as necessary.
Make/cancel/rearrange appointments via the clinical system.
Support and assist clinicians as required.
Arrange interpreters as necessary.
Ensure up to date patient information is recorded.
Give test results where appropriate.
Deal with requests and completed medical reports. Including
the receipt of fees for such reports.
Each morning, open premises, do security and heating and
ventilation checks.
Each evening, perform the lockdown procedure, set alarms and
lock premises.
Support with managing prescription requests
Monitor incoming electronic test results to ensure prompt
review by clinicians.
Data entry of new and temporary registrations and relevant
patient information.
Retrieve paper notes from storage unit as requested.
Photocopy documents as required.
Open and distribute practice post as instructed.
Experience is an advantage but not essential.
Job description
Job responsibilities
Experience answering phones and interacting with people
Hours of work part-time 20 hours per week between the hours
of 08.00am - 18.30pm Monday to Friday excluding bank holidays
It is essential that the applicant can work at both our
Ammanford and Tycroes sites as required.
Main Duties:
Ensure that all patients and visitors at reception and
telephone callers to the practice are greeted professionally and politely.
Answer all incoming phone calls from patients and other
healthcare professionals. Divert them as appropriate, and/or take and pass on
messages.
Deal with administrative queries and requests from patients
and act as liaison with the clinicians as necessary.
Make/cancel/rearrange appointments via the clinical system.
Support and assist clinicians as required.
Arrange interpreters as necessary.
Ensure up to date patient information is recorded.
Give test results where appropriate.
Deal with requests and completed medical reports. Including
the receipt of fees for such reports.
Each morning, open premises, do security and heating and
ventilation checks.
Each evening, perform the lockdown procedure, set alarms and
lock premises.
Support with managing prescription requests
Monitor incoming electronic test results to ensure prompt
review by clinicians.
Data entry of new and temporary registrations and relevant
patient information.
Retrieve paper notes from storage unit as requested.
Photocopy documents as required.
Open and distribute practice post as instructed.
Experience is an advantage but not essential.
Person Specification
Experience
Essential
Desirable
- Experience answering phones and interacting with people.
Person Specification
Experience
Essential
Desirable
- Experience answering phones and interacting with people.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.