Job summary
Bramcote Surgery is a friendly, two partner GP practice with approximately 3,800 patients. Having obtained an Outstanding rating with the Clinical Quality Commission, we are committed to providing patient-centred care in a happy, supportive and well-organised working environment.
We are looking to recruit a new Receptionist to our team. The ideal candidate will be reliable with a flexible can do attitude to work, and must be able to demonstrate exceptional customer service skills. They will be highly motivated and able to work under pressure to deadlines. The ability to prioritise workloads and communicate with all staff groups is required. Along with excellent keyboard skills and accurate data collection & entry, a keen eye for detail is essential. A medical background is preferable but not necessary as full training will be given.
16 hours with opportunity for over-time as when needed.
Hourly pay rate is negotiable for the right candidate.
We ideally need cover over 3 days as a minimum.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Provision of refreshments for staff and visitors as required; dish washing and keeping the kitchen area clean and tidy
About us
Bramcote Surgery is a small but very friendly team set in the heart of Bramcote Village. We have 2 GP partners, a salaried GP, two practice nurses and 2 HCA's. Our admin team is led by our Practice & Reception Managers and comprises of 4 multi-skilled and very friendly admin/receptionists. We are all passionate about delivering the best service we can for our patients and to help support each other.
Job description
Job responsibilities
Job responsibilities
Telephone Duties
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments and signposting patients to appropriate services
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Filing
- Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Follow all guidelines relating to Infection Control as per Infection Control Lead
- Any other reasonable duties as necessary
Job description
Job responsibilities
Job responsibilities
Telephone Duties
- Making appointments and signposting patients to appropriate services
- Taking requests for prescriptions
- Giving out results
- Ambulance transport bookings
- Home visit requests
- Deal with general enquiries and complaints
- Contacting other providers
Reception Duties
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Making appointments and signposting patients to appropriate services
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of the clinical team
- Collect payments from patients for non-NHS services
- Deal with general enquiries and complaints
Filing
- Pulling Lloyd George envelopes when requested by doctors, then filing away
Prescriptions
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
General
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Make refreshments for doctors and other team members, participate in washing up
- Follow all guidelines relating to Infection Control as per Infection Control Lead
- Any other reasonable duties as necessary
Person Specification
Qualifications
Essential
- Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- Experience of working with the general public
- Experience of working at a GP practice
- Experience of reception work
Desirable
- Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- Experience of reception work
- Interest in phlebotomy for possible future duel role
Experience
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- Caring, compassionate, understanding
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of SystmOne
Person Specification
Qualifications
Essential
- Essential
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- Experience of working with the general public
- Experience of working at a GP practice
- Experience of reception work
Desirable
- Desirable
- AMSPAR Receptionist certificate
- NVQII in Customer Care
- CLAIT Qualification
- Experience of reception work
- Interest in phlebotomy for possible future duel role
Experience
Essential
- Excellent communication skills (Written and Oral)
- IT skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
- Caring, compassionate, understanding
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
- Knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
