Job summary
We are looking for a health coach to join our PCN team. If you have experience in health coaching within a primary care setting and if you are looking to make a difference in people's lives, then this job might be for you.
This is a part-time vacancy, and we are offering 22.5 hours per week (3 days a week)
Main duties of the job
Health and Wellbeing coaches empower people to manage their own health and improve their health outcomes. Based on what is important to each person, coaches help to improve a person's knowledge, skills and confidence in managing their health, building on their strengths and supporting them to make changes that impact their health and wellbeing. Health and Wellbeing Coaches provide both one-to-one coaching and group sessions.
You will be enthusiastic about improving outcomes for our patients and have experience in using a coaching methods or approaches such as motivational interviewing to help people improve their health and wellbeing.
Excellent communication skills, relationship-building, and patient-focus are essential to the success of this role. You will be proactive with a flexible attitude, keen to work as part of a team and keen to develop effective and enduring relationships between Primary Care and partner organisations.
The role involves working directly with patients to co-create health and wellbeing plans that are individualised, holistic, and realistic, and use a coaching approach to achieve goals. The Coach will work with Practice colleagues and other community organisations and will help identify areas for improvement in services.
About us
Heeley Plus Network is a forward-thinking Primary Care Network made up of 7 GP practices serving a combined population of approximately 42,000 patients. We are committed to delivering high-quality, holistic, and accessible healthcare, working collaboratively across disciplines to improve outcomes and reduce health inequalities in our community.
Job description
Job responsibilities
The post-holder will work closely with patients with low to medium complexity needs, who will usually have one or more long-term conditions. The role involves direct work with patients and their families via telephone, video consultation, and face-to-face appointments. You will support individuals to take proactive steps to better manage their physical and mental health, focusing on what matters most to them.
The post-holder will be responsible for delivering both individual and group health coaching sessions, using a range of coaching techniques to support people to take an active role in their health and wellbeing. You will play a critical role in engaging and motivating patients and facilitating access to interventions such as self-management education and peer support. You will manage and prioritise a caseload according to individual needs, priorities, and levels of support required.
The successful candidate will be kind, reflective, and self-aware, with a genuine enjoyment of working with a diverse range of people. You will have strong communication and negotiation skills, and a firm belief that individuals have untapped strengths and resources that can be unlocked through high-quality, non-judgemental support. You will be proactive, flexible, and committed to working as part of a multidisciplinary team, as well as to your own professional development and that of your colleagues.
The post-holder will work closely with members of the primary care and multidisciplinary teams, contributing to the management and decision-making around care and service provision for individual patients. This will include:
Supporting effective team working within primary care by undertaking appropriate practice-based tasks, attending team meetings as required, and working with complex care teams
Supporting individuals to access appropriate community resources and services, working with families and/or carers where appropriate
Key Tasks
Provide personalised health coaching support
Deliver one-to-one and group consultations via phone, video, or face-to-face.
Use a person-centred, strength-based coaching approach focused on what matters to individuals.
Build trusting, respectful, and non-judgemental relationships, valuing diversity and individual choices.
Support people to set goals, build skills and confidence, and overcome barriers to self-management.
Promote shared decision-making, personalised care planning, self-management education, peer support, social prescribing, and access to care coordination where appropriate.
Referrals, partnerships and engagement
Promote health coaching as part of personalised care and supported self-management within the PCN.
Build strong working relationships with GP practices, multidisciplinary teams, and local partner organisations.
Encourage appropriate referrals through engagement, information sharing, and regular feedback.
Proactively promote equality, inclusion, and access, including self-referrals and engagement with underserved communities.
Information gathering and reporting
Gather and record information to support monitoring of outcomes and impact of health coaching.
Encourage feedback from individuals, families, carers, and referral partners.
Ensure accurate recording of activity using agreed clinical systems and SNOMED codes, in line with data protection and information governance requirements.
The above list is not exhaustive.
Job description
Job responsibilities
The post-holder will work closely with patients with low to medium complexity needs, who will usually have one or more long-term conditions. The role involves direct work with patients and their families via telephone, video consultation, and face-to-face appointments. You will support individuals to take proactive steps to better manage their physical and mental health, focusing on what matters most to them.
The post-holder will be responsible for delivering both individual and group health coaching sessions, using a range of coaching techniques to support people to take an active role in their health and wellbeing. You will play a critical role in engaging and motivating patients and facilitating access to interventions such as self-management education and peer support. You will manage and prioritise a caseload according to individual needs, priorities, and levels of support required.
The successful candidate will be kind, reflective, and self-aware, with a genuine enjoyment of working with a diverse range of people. You will have strong communication and negotiation skills, and a firm belief that individuals have untapped strengths and resources that can be unlocked through high-quality, non-judgemental support. You will be proactive, flexible, and committed to working as part of a multidisciplinary team, as well as to your own professional development and that of your colleagues.
The post-holder will work closely with members of the primary care and multidisciplinary teams, contributing to the management and decision-making around care and service provision for individual patients. This will include:
Supporting effective team working within primary care by undertaking appropriate practice-based tasks, attending team meetings as required, and working with complex care teams
Supporting individuals to access appropriate community resources and services, working with families and/or carers where appropriate
Key Tasks
Provide personalised health coaching support
Deliver one-to-one and group consultations via phone, video, or face-to-face.
Use a person-centred, strength-based coaching approach focused on what matters to individuals.
Build trusting, respectful, and non-judgemental relationships, valuing diversity and individual choices.
Support people to set goals, build skills and confidence, and overcome barriers to self-management.
Promote shared decision-making, personalised care planning, self-management education, peer support, social prescribing, and access to care coordination where appropriate.
Referrals, partnerships and engagement
Promote health coaching as part of personalised care and supported self-management within the PCN.
Build strong working relationships with GP practices, multidisciplinary teams, and local partner organisations.
Encourage appropriate referrals through engagement, information sharing, and regular feedback.
Proactively promote equality, inclusion, and access, including self-referrals and engagement with underserved communities.
Information gathering and reporting
Gather and record information to support monitoring of outcomes and impact of health coaching.
Encourage feedback from individuals, families, carers, and referral partners.
Ensure accurate recording of activity using agreed clinical systems and SNOMED codes, in line with data protection and information governance requirements.
The above list is not exhaustive.
Person Specification
Qualifications
Essential
- GCSE or equivalent in both Maths and English at Grade C / 4 or above.
- Demonstrable commitment to professional and personal development.
- Training in motivational coaching, behavioural change / goal setting.
Desirable
- Evidence of further training and qualifications.
- PCI accredited level 1 health coaching training.
Experience
Essential
- Experience in health promotion.
- Experience of supporting people, their families and carers in a related role (can include unpaid work).
- Using IT systems to record, analyse and communicate information accurately.
- experience of working in a community development context, or health and social care, or
- learning support, or public health/health improvement.
Desirable
- Experience of working in:
- General Practice setting
- Experience of supporting people with their health conditions
- Experience of partnership /collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience of data collection and using tools to measure the impact of services.
- Experience using clinical systems e.g. SystmOne and/or EMIS
Person Specification
Qualifications
Essential
- GCSE or equivalent in both Maths and English at Grade C / 4 or above.
- Demonstrable commitment to professional and personal development.
- Training in motivational coaching, behavioural change / goal setting.
Desirable
- Evidence of further training and qualifications.
- PCI accredited level 1 health coaching training.
Experience
Essential
- Experience in health promotion.
- Experience of supporting people, their families and carers in a related role (can include unpaid work).
- Using IT systems to record, analyse and communicate information accurately.
- experience of working in a community development context, or health and social care, or
- learning support, or public health/health improvement.
Desirable
- Experience of working in:
- General Practice setting
- Experience of supporting people with their health conditions
- Experience of partnership /collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience of data collection and using tools to measure the impact of services.
- Experience using clinical systems e.g. SystmOne and/or EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.