Job summary
We are seeking to enhance our innovative and dynamic primary care network (PCN). Our PCN is a group of 7 GP practices, working together and developing a new team of shared staff, to complement the practice teams. As a network, our focus is on getting the best out of people, creating a sense of belonging and working within/across teams. We are looking to recruit a candidate who is passionate about working with and supporting our patients and local community.
Interview date: 30th May 2025
Main duties of the job
As a new role in our PCN the role of the GPA will evolve over time. We are happy to train the right candidate.
Providing administrative and onsite support for PCN clinics. Currently clinics include Women's health, Chronic pain, Diabetes and Mental health support groups (daytime and evening sessions)
Learning disability health checks- contacting patients and supporting with health checks
Contacting patients to attend various clinics and taking a proactive approach in reaching out to non responders, DNAs and high frequency attenders to services and promoting wider service offers to support patients.
Early cancer diagnosis- being a cancer champion for the practices- increasing cancer screening uptake (bowel, breast and cervical).
Vaccinations and immunisations support- contacting hard to engage patients both childhood and adult immunisations
Dipping urine, taking blood pressure, carrying out ECGs & phlebotomy where necessary (with training)
Cardiovascular prevention (CVD)- supporting BP checks, hypertension case finding
Work closely with other teams in the network to support with seamless flow of care for patients. This includes attending multi disciplinary teams meeting as required
Providing emergency cover for reception at practices
Explaining and promoting healthy lifestyle choices both within practices and community drop in sessions for patients
About us
Heeley Plus Network always seeks to be at the forefront of how medical care evolves to match the needs of local people. We have strong partnerships with local voluntary sector community anchor organisations like Heeley Trust and other local organisations, and we have trail blazing new teams in mental health and social support.
The NHS has a real challenge around how to address both medical factors and wider determinants of health. Our Network seeks to develop teams of staff that work together with local people to design and deliver the best Whole person care possible. We believe in understanding what matters most to patients..and staff.
Our 2 guiding principles are:
-Do our staff feel like they are able to do meaningful and manageable work
-Are we getting local people involved as much as possible.
This role is an exciting opportunity to create a team that will support how GP practices work, but broader than that you will also contribute to new ways of improving our services across our network. This will evolve with the job, and you will be a part of designing what works best with our current teams. You will have a chance to use your imagination and team working skills to develop ways of working that feel right.
Job description
Job responsibilities
The post-holder will strive to maintain quality within the Practices and PCN , and will;
Alert other team members to issues of quality and risk,
Work to practice/PCN protocols,
Assess own performance and take accountability for own actions, either directly or under supervision,
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance,
Work effectively with individuals in other agencies to meet patients needs,
Effectively manage own time, workload and resources.
Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Standard requirements
Confidentiality:Confidentiality/data protection regarding all personal information and Organisational activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act. The post holder should ensure that they are familiar with and adhere to all Organisational Information Governance policies and procedures.
Code of Conduct:Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Organisational Code of Conduct for all employees.
Equal Opportunities:Promote the concepts of equality of opportunity and managing diversity Organisational wide. Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Organisational policy.
Professional standards and performance review:Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.
Service/organisational standards:To carry out the duties and responsibilities of the post in accordance with organisational policies and where appropriate Support the development of performance standards within the Service/organisation to ensure the service is responsive to and meeting the needs of its customers.
Finance:All Organisational staff will comply with financial processes and procedures.
Safeguarding:The Organisational has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.
Communication:Make a positive contribution to excellent communications across the network, ensuring effective communication with staff, member practices and stakeholders. To ensure professionalism particularly when liaising with external stakeholders and patients. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Job description
Job responsibilities
The post-holder will strive to maintain quality within the Practices and PCN , and will;
Alert other team members to issues of quality and risk,
Work to practice/PCN protocols,
Assess own performance and take accountability for own actions, either directly or under supervision,
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance,
Work effectively with individuals in other agencies to meet patients needs,
Effectively manage own time, workload and resources.
Apply Practice policies, standards and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Standard requirements
Confidentiality:Confidentiality/data protection regarding all personal information and Organisational activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act. The post holder should ensure that they are familiar with and adhere to all Organisational Information Governance policies and procedures.
Code of Conduct:Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Organisational Code of Conduct for all employees.
Equal Opportunities:Promote the concepts of equality of opportunity and managing diversity Organisational wide. Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
Infection Prevention and Control: Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Organisational policy.
Professional standards and performance review:Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct. Employees are expected to participate in the performance review process.
Service/organisational standards:To carry out the duties and responsibilities of the post in accordance with organisational policies and where appropriate Support the development of performance standards within the Service/organisation to ensure the service is responsive to and meeting the needs of its customers.
Finance:All Organisational staff will comply with financial processes and procedures.
Safeguarding:The Organisational has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.
Communication:Make a positive contribution to excellent communications across the network, ensuring effective communication with staff, member practices and stakeholders. To ensure professionalism particularly when liaising with external stakeholders and patients. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
Person Specification
Skills and Aptitude
Essential
- -Highly organised -Independently mobile and able to travel across sites -Confident working with Microsoft office applications -Excellent time management skills -Ability to work independently, seeking assurance from the wider clinical team if necessary. -Excellent communication skills -Adaptable and quick to make relationships with new teams -Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face -Demonstrate ability to develop and maintain good working relations across multidisciplinary teams. -Patient Centred and caring. -Able to get along with people from all backgrounds and communities, respecting lifestyles, and diversity -Flexible and cooperative -Able to work accurately under pressure, -Hard working, reliable, honest, pleasant, and approachable. -Ability to identify risk and assess/manage risk when working with individuals -Sensitive and empathetic in distressing situations -Effectively able to communicate and understand the needs of the patient, -Commitment to ongoing personal/professional development -Polite and confident -Flexible and cooperative -Sensitive and empathetic in distressing situations -Ability to follow organisational policies/procedures. -Ability to use own initiative, discretion, and sensitivity, -Ability to maintain confidentiality. -Knowledge of and ability to work to policies and procedures.
Experience
Essential
- -Experience of working/volunteering in a healthcare /voluntary sector
- -Experience of working with the general public
Desirable
- -Experience using SystmOne/EMIS
- -Experience within General Practice as a Healthcare assistant, Admin or Reception role.
- -Experience of dealing with a range of clinical conditions
Qualifications
Essential
- GSCE pass in Maths, English or equivalent.
Desirable
- -GP Assistant Certificate qualification -Care Certificate -GCSE Science pass
Person Specification
Skills and Aptitude
Essential
- -Highly organised -Independently mobile and able to travel across sites -Confident working with Microsoft office applications -Excellent time management skills -Ability to work independently, seeking assurance from the wider clinical team if necessary. -Excellent communication skills -Adaptable and quick to make relationships with new teams -Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face -Demonstrate ability to develop and maintain good working relations across multidisciplinary teams. -Patient Centred and caring. -Able to get along with people from all backgrounds and communities, respecting lifestyles, and diversity -Flexible and cooperative -Able to work accurately under pressure, -Hard working, reliable, honest, pleasant, and approachable. -Ability to identify risk and assess/manage risk when working with individuals -Sensitive and empathetic in distressing situations -Effectively able to communicate and understand the needs of the patient, -Commitment to ongoing personal/professional development -Polite and confident -Flexible and cooperative -Sensitive and empathetic in distressing situations -Ability to follow organisational policies/procedures. -Ability to use own initiative, discretion, and sensitivity, -Ability to maintain confidentiality. -Knowledge of and ability to work to policies and procedures.
Experience
Essential
- -Experience of working/volunteering in a healthcare /voluntary sector
- -Experience of working with the general public
Desirable
- -Experience using SystmOne/EMIS
- -Experience within General Practice as a Healthcare assistant, Admin or Reception role.
- -Experience of dealing with a range of clinical conditions
Qualifications
Essential
- GSCE pass in Maths, English or equivalent.
Desirable
- -GP Assistant Certificate qualification -Care Certificate -GCSE Science pass
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.