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The Gables Medical Group

Medical Receptionist (GP Practice)

The closing date is 24 October 2025

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Job summary

FULL-TIME OR PART-TIME HOURS AVAILABLE.

We are looking for a motivated and proactive Medical Receptionist to join our Reception Team of 12 at The Gables Medical Group. We are a friendly and supportive practice who strive to support each other. The ideal candidate would work efficiently with excellent time management and communication skills, with the ability to work independently or as a team.

Main duties of the job

- Handling calls from patients and healthcare professionals.

- Assist patients at the front desk with queries.

- Processing/completing appointment request forms (Klinik).

- Scanning incoming clinical correspondence onto patients records.

- Processing prescription requests and answering prescription queries.

- Along with other administrative roles as directed by the Reception Manager.

Please see the job description for a list of full duties.

About us

Our Clinical Team includes 3 GP Partners, 3 Salaried GPs, GP Registrar and Advanced Nurse Practitioner. Our Nursing Team includes 2 Practices Nurses, 1 Nursing Associate, and 3 Healthcare Assistants.

Our non-Clinical Team includes a Practice Manager, Administration Manager, Reception Manager, Care Coordinator, Administrators, Medical Secretaries, Receptionists and a Medicines/Dispensary Team.

We are part of Wansbeck PCN and work closely with neighbouring practices. PCN staff include Musculoskeletal Practitioners, Pharmacist, Mental Health Practitioner, Health & Wellbeing Coach, and Community Link Workers.

We are a teaching practice and support GP Registrars, medical students and nursing students. We encourage innovation and encourage ideas for change to improve the quality of our service. Teamwork is our ethos and every role in the team is valued.

Details

Date posted

06 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5166-25-0002

Job locations

The Gables Medical Group

26 St. Johns Road

Bedlington

Northumberland

NE22 7DU


Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice Reception Team can be found in the document attached to this advert.

Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving Practice workload and staffing levels.

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice Reception Team can be found in the document attached to this advert.

Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving Practice workload and staffing levels.

Person Specification

Qualifications

Essential

  • - Good standard of general education including Maths and English.

Desirable

  • - NVQ or equivalent Business Administration/Customer Service.

Aptitude & Abilities

Essential

  • - Ability to work to deadlines.
  • - Ability to remain calm under pressure.
  • - Ability to develop and maintain effective working relationships with multi disciplinary teams.
  • - Ability to work flexibly.
  • - Ability to recognise own limitations and act upon them appropriately.
  • - Willingness to learn and acquire new skills.
  • - An understanding acceptance and adherence to the need for strict confidentiality.
  • - Ability to work without direct supervision.

Experience

Essential

  • - Experience of working in Primary Care as a Medical Receptionist/Patient Services Team.
  • - Basic IT and keyboard skills.
  • - Experience of customer service.
  • - Good communication, interpersonal, planning and organisational skills.

Desirable

  • - Experience of working with SystmOne clinical system.
Person Specification

Qualifications

Essential

  • - Good standard of general education including Maths and English.

Desirable

  • - NVQ or equivalent Business Administration/Customer Service.

Aptitude & Abilities

Essential

  • - Ability to work to deadlines.
  • - Ability to remain calm under pressure.
  • - Ability to develop and maintain effective working relationships with multi disciplinary teams.
  • - Ability to work flexibly.
  • - Ability to recognise own limitations and act upon them appropriately.
  • - Willingness to learn and acquire new skills.
  • - An understanding acceptance and adherence to the need for strict confidentiality.
  • - Ability to work without direct supervision.

Experience

Essential

  • - Experience of working in Primary Care as a Medical Receptionist/Patient Services Team.
  • - Basic IT and keyboard skills.
  • - Experience of customer service.
  • - Good communication, interpersonal, planning and organisational skills.

Desirable

  • - Experience of working with SystmOne clinical system.

Employer details

Employer name

The Gables Medical Group

Address

The Gables Medical Group

26 St. Johns Road

Bedlington

Northumberland

NE22 7DU


Employer's website

https://www.gablesmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Gables Medical Group

Address

The Gables Medical Group

26 St. Johns Road

Bedlington

Northumberland

NE22 7DU


Employer's website

https://www.gablesmedicalgroup.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Lewis Wicks

lewis.wicks@nhs.net

01670829889

Details

Date posted

06 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5166-25-0002

Job locations

The Gables Medical Group

26 St. Johns Road

Bedlington

Northumberland

NE22 7DU


Supporting documents

Privacy notice

The Gables Medical Group's privacy notice (opens in a new tab)