Job summary
We are recruiting an experienced receptionist to join our friendly team at Oakwood and Bull Farm Surgery.
Applicants offering full time hours are preferable. However candidates wanting between 22.5-37.5 hours per week will be considered.
We offer a competitive salary and benefits package, in the hope of attracting a positive and proactive candidate to join our team. These benefits include, but are not limited to:
25 days annual leave plus bank holidays (pro rata) increasing at 5 and 10 years service
Additional Celebration Day after 12months service
Company Sick Pay, subject to eligibility
Company Maternity Pay after 12months service
Annual Dress Code Allowance payment (pro rata)
Contribution towards eye tests and glasses, subject to eligibility
Main duties of the job
Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.
Provide general assistance to the Practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone.
Book / cancel / rearrange Doctors, Nurses and
Other Health Care professionals appointments in line with the agreed practice
policy.
Support the practice with the administrative
duties required, including the typing of referrals, issuing of repeat
prescriptions, management of recall for patients with long term
conditions.
Working pattern to be agreed. Will require additional enhanced access working hours on a Friday evening until 8pm and Saturday's 9am-5pm, both on a rotational basis.
About us
Oakwood Surgery is a busy training practice, rated 'good' at our last CQC inspection, split over two sites.
Our team is made up of:
6 GP Partners
4 Salaried GP's
7 Nurses/HCA's
1 Pharmacist Prescriber
1 Practice Manager
19 Receptionists
10 Other administrative staff
We also work collaboratively with a team of pharmacists, FCP's and paramedics to provide a multi-disciplinary service to our 15,600 patients.
As a training practice we are passionate about supporting our team to learn new skills and develop in their role to better meet the needs of our patients.
Job description
Job responsibilities
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
Practice
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the
visit log, ensuring careful recording of all relevant details and where
necessary refer to Duty Doctor.
- Process and Action repeat prescription
requests in accordance with Practice guidelines and ensure that they are
ready for collection by the patient within 48 hours, using the practices
computer systems.
- Action
requests for ambulance transportation.
- To
uphold and abide to agree to Practice Policy, requirements to support
patient service delivery and to assist in the distribution of relevant
Practice leaflets, booklets, Health Promotion questionnaires etc to
patients.
- Advise patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
Provide administrative support for the generation of medical reports,
generate and chase non payment of invoices.
- Computer data entry/data allocation and
collation; processing and recording information in accordance with
Practice procedures.
- Scanning of relevant documentation to be
work flowed for appropriate action.
- Patient notes and correspondence:
-
Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
Ensure
records are kept in good repair with all necessary information on the outside
cover clearly visible.
Open
up premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients if required.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated when required.
- Ensure that all new patients are registered
onto the computer system promptly and accurately
- Clearing and re-stock consulting rooms as
required
- Providing clerical assistance including
word/data processing, filing, photocopying, scanning and the taking of
minutes at meetings.
- Completing 2 week wait referrals within
timeframes to prevent time breaches
- Ensure
reception and waiting areas are kept neat and tidy.
- Undertake any other additional duties
appropriate to the post as requested by the Partners or the Practice
Manager.
Job description
Job responsibilities
- Ensure an effective and efficient
reception service is provided to patients and any other visitors to the
Practice
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Deal with all general enquiries, explain
procedures and make new and follow-up appointments.
- Using your own judgment and communication
skills ensure that patients with no prior appointment but who need urgent
consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal
requirements to new patients and those seeking temporary cover and ensure
procedures are completed.
- Receive and make telephone calls as
required. Divert calls and take
messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the
visit log, ensuring careful recording of all relevant details and where
necessary refer to Duty Doctor.
- Process and Action repeat prescription
requests in accordance with Practice guidelines and ensure that they are
ready for collection by the patient within 48 hours, using the practices
computer systems.
- Action
requests for ambulance transportation.
- To
uphold and abide to agree to Practice Policy, requirements to support
patient service delivery and to assist in the distribution of relevant
Practice leaflets, booklets, Health Promotion questionnaires etc to
patients.
- Advise patients of relevant charges for
private (non General Medical Services) services, accept payment and issue
receipts for same.
Provide administrative support for the generation of medical reports,
generate and chase non payment of invoices.
- Computer data entry/data allocation and
collation; processing and recording information in accordance with
Practice procedures.
- Scanning of relevant documentation to be
work flowed for appropriate action.
- Patient notes and correspondence:
-
Retrieve
and re-file records as required, ensuring strict alphabetical order is adhered
to
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.
Ensure
records are kept in good repair with all necessary information on the outside
cover clearly visible.
Open
up premises at the start of the day when first to arrive, de-activate alarm and
make all necessary preparations to receive patients if required.
When
last to leave at the end of the day, ensure that the building is totally
secured, internal lights are off and the alarm activated when required.
- Ensure that all new patients are registered
onto the computer system promptly and accurately
- Clearing and re-stock consulting rooms as
required
- Providing clerical assistance including
word/data processing, filing, photocopying, scanning and the taking of
minutes at meetings.
- Completing 2 week wait referrals within
timeframes to prevent time breaches
- Ensure
reception and waiting areas are kept neat and tidy.
- Undertake any other additional duties
appropriate to the post as requested by the Partners or the Practice
Manager.
Person Specification
Transferable Skills
Essential
- Evidence of organisational skills
- Good communication, both written and verbal
- Understanding, acceptance and adherence to the need for strict confidentiality
- Ability to prioritise
- Evidence of time management
- Adaptable and open to new ways of working
- Evidence of collaborative working
Qualifications
Essential
- GCSE grade A to D (or equivalent) in English and Maths
Experience
Essential
- Experience of working with general public
- Experience of working within a team
- Computer literate
Desirable
- Experience of working in primary care
- Experience of using SystmOne clinical software
- Knowledge of medical terminology
Person Specification
Transferable Skills
Essential
- Evidence of organisational skills
- Good communication, both written and verbal
- Understanding, acceptance and adherence to the need for strict confidentiality
- Ability to prioritise
- Evidence of time management
- Adaptable and open to new ways of working
- Evidence of collaborative working
Qualifications
Essential
- GCSE grade A to D (or equivalent) in English and Maths
Experience
Essential
- Experience of working with general public
- Experience of working within a team
- Computer literate
Desirable
- Experience of working in primary care
- Experience of using SystmOne clinical software
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.