Medical Receptionist

Job description

Job responsibilities

Job Title Medical Receptionist

Accountable to Practice Manager

Hours 25 per week

Tuesday 1.30pm - 6.30pm

Wednesday 1.30pm - 6.30pm

Thursday 1.30pm - 7.30pm

Friday 8.30am - 6.30pm

Salary £12.21 per hour, rising to £12.71 per hour from April 2026

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

To enable and promote the wellbeing of all of our registered patients using advice, treatment and the coordination of available NHS resources in a way that is Well Led, Effective, Responsive, Caring and Safe.

Primary key Responsibilities

The following are the core responsibilities of the medical receptionist role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staff levels:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical and secretarial support to clinical staff and other members of the Practice team.

Facilitate effective communcation between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and Responsibilities

The duties and responsibilities to be undertaken by members of the Practice Reception Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Reception

Maintain and monitor the practice appointment system.

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Signpost patients to the correct service

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on EMIS Web clinical system

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients healthcare records as necessary

Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team.

Manage all queries as necessary in an efficient manner.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Handing completed repeat prescriptions to patient and checking names and address. Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

Taking messages and passing on information

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy.

Administration

Opening up/lockingup of Practice premises and maintaining security in accordance with Practice protocols

To have a thorough knowledge of all Practice procedures.

To work in accordance with written protocols

Photocopy as requested.

Processing and distributing incoming (and outgoing) mail.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

Sort and distribute accordingly any correspondence and records received in the weekly delivery from Patient Services.

Computer Systems

Computer data entry and medical records.

Process patients change of address computer data and medical records (have knowledge of Practice area)

Check, monitor and deal with items as they appear in the GP links system.

Scanning patient documentation into our computer system

Process Patient notes and correspondence:

Regularly review all personal & practice email in boxes for important information

Register new patient information onto practice clinical system.

Financial records

Keep accurate and detailed records of petty cash transactions.

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

Partake in audit as directed by the audit lead.

Support administrative staff, providing cover during staff absences

Notes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management skills
• Ability to work as team member and autonomously
• Good interpersonal skills
• Ability to follow policy and procedures

Experience

Essential

• Experience of working with the general public
• Experience of role with administrative duties

Desirable

• Experience of working in a healthcare setting

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Qualifications

Essential

• Educated to GCSE level of equivalent
• GCSE Mathematics and English (grade C or above / level 4 or above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marple Medical Practice

Address

Marple Medical Practice

50 Stockport Road

Marple

Stockport

Cheshire

SK6 6AB

Employer's website

https://www.marplemedicalpractice.nhs.uk/ (Opens in a new tab)