Job summary
Two
part-time positions available, up to 30 hours per week each
This
is a patient-facing role, working mainly on reception and telephones. As a Care
Navigator, you will often be the first point of contact for patients, both face
to face and over the phone, and your communication, judgement and
professionalism will shape their experience of the practice.
You
will support patients to access the most appropriate service or clinician,
manage enquiries calmly and respectfully, and work closely with the wider
practice team to ensure a safe, efficient and supportive service.
This
role requires excellent customer service skills, emotional intelligence and the
ability to remain professional in a busy environment.
Main duties of the job
We
are looking for people who genuinely care about how patients are treated and
take pride in delivering a calm, respectful and professional service.
You
do not need previous NHS or GP practice experience to apply.
Applications are very welcome from candidates outside the NHS who can
demonstrate strong transferable skills from customer-facing roles such as
hospitality, retail, call centres, healthcare, social care or similar
environments.
About us
Roby Medical Centre is a well-established GP practice with a strong reputation for professionalism, kindness and high standards of patient care. We receive consistently positive feedback from our patients, particularly about the way they are treated by our front-of-house and reception team.
We are now looking to recruit two part-time Care Navigators, each working up to 30 hours per week, to join our reception and patient services team.
What we offer
- Full training in care navigation, systems and practice processes
- A supportive and experienced team environment
- The opportunity to work in a practice that values quality, kindness and patient experience
- NHS pension and employment benefits
Final note
This role is ideal for someone who enjoys working with people, understands the importance of first impressions, and wants to be part of a practice where standards and patient experience genuinely matter.
If you are motivated, professional and take pride in delivering excellent service, we would be pleased to hear from you.
Job description
Job responsibilities
The Care Navigator is a key patient-facing role at Roby Medical Centre. You will be the first point of contact for many patients, both face to face and by telephone, and your conduct, communication and judgement will directly shape their experience of the practice.
Roby Medical Centre has a strong reputation with patients for being professional, respectful and well organised, even during busy or pressured periods. This role exists to protect and uphold that standard.
The postholder will support patients to access the right service or clinician, provide a calm and courteous reception service, and work closely with the wider practice team to ensure safe, efficient and compassionate care.
Job description
Job responsibilities
The Care Navigator is a key patient-facing role at Roby Medical Centre. You will be the first point of contact for many patients, both face to face and by telephone, and your conduct, communication and judgement will directly shape their experience of the practice.
Roby Medical Centre has a strong reputation with patients for being professional, respectful and well organised, even during busy or pressured periods. This role exists to protect and uphold that standard.
The postholder will support patients to access the right service or clinician, provide a calm and courteous reception service, and work closely with the wider practice team to ensure safe, efficient and compassionate care.
Person Specification
Experience
Essential
- Excellent communication skills, both face to face and on the telephone
- A friendly, calm and professional manner
- Strong customer service values and attention to detail
- Ability to manage a busy workload without losing professionalism
- Confidence using IT systems and willingness to learn new systems
- Reliability, flexibility and a strong team-working approach
- Experience in a customer-facing role where communication and service quality were central
- Experience dealing with the public, including managing queries or concerns
Desirable
- Experience working in a healthcare, GP practice or similar environment
- Experience using EMIS Web or similar clinical systems
- Care Navigation or signposting training (training will be provided if not already held)
Person Specification
Experience
Essential
- Excellent communication skills, both face to face and on the telephone
- A friendly, calm and professional manner
- Strong customer service values and attention to detail
- Ability to manage a busy workload without losing professionalism
- Confidence using IT systems and willingness to learn new systems
- Reliability, flexibility and a strong team-working approach
- Experience in a customer-facing role where communication and service quality were central
- Experience dealing with the public, including managing queries or concerns
Desirable
- Experience working in a healthcare, GP practice or similar environment
- Experience using EMIS Web or similar clinical systems
- Care Navigation or signposting training (training will be provided if not already held)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.