Job summary
Were looking for a friendly, organised, and patient-focused Receptionist to join our reception team. As the first point of contact for our patients, youll play a vital role in keeping the practice running smoothly and ensuring every patient interaction is positive and professional.
This is a great opportunity for someone who enjoys working with people, can stay calm under pressure, and takes pride in delivering high-quality service in a healthcare setting.
Hours: 25 hours per week
- Monday: 13:30 18:30
- Wednesday: 08:00 18:30
- Friday: 08:00 18:30
About you
Wed love to hear from you if you are:
- Friendly, calm, and approachable
- A confident communicator with strong interpersonal skills
- Well-organised and able to juggle multiple tasks
- Comfortable using computers and appointment booking systems
- Experienced in a receptionist or healthcare role (preferred, but not essential)
Main duties of the job
Your day-to-day will include:
- Welcoming patients warmly, both in person and over the phone
- Booking appointments and managing clinical diaries
- Handling patient enquiries with empathy and professionalism
- Updating patient records and using clinical systems
- Supporting the wider practice team with general administrative tasks
About us
At Lakeside Medical Centre, were more than just a GP
surgery. Were a busy, forward-thinking GP practice with a supportive,
welcoming team who believe in working together, supporting one another, and
delivering excellent care to our patients.
General practice is fast-paced, sometimes unpredictable, and
always evolving and we embrace that. We are looking for someone who enjoys a
challenge and values being part of a team that pulls together. Youll have the chance to make a difference
and help shape how we work day to day.
Were proud of the strong relationships weve built within
our local community and are committed to keeping patients informed, supported,
and connected through clear communication and accessible services.
Job description
Job responsibilities
Job Summary
We are looking to appoint a receptionist to join our busy GP practice
who will be the first point of contact for patients, contractors, and visitors
as well as carrying out general office management tasks.
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies and procedures to
provide a comprehensive high quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
Full job description is attached to job advert
Job description
Job responsibilities
Job Summary
We are looking to appoint a receptionist to join our busy GP practice
who will be the first point of contact for patients, contractors, and visitors
as well as carrying out general office management tasks.
You will be responsible for the general reception duties within the
Practice and work with our established processes, policies and procedures to
provide a comprehensive high quality service and deal efficiently and
courteously with patient enquiries.
You will receive, assist and direct patients in accessing the
appropriate service or healthcare professional in a courteous, efficient and
effective way.
You will provide general assistance to the practice team and project a
positive and friendly image to patients and other visitors, either in person or
via the telephone.
You will have excellent communication skills, a compassionate and
friendly nature who can operate in a busy environment with a range of people
and professions, as you will be working our clinical and administration teams.
This role is ideal for someone who is highly organised and an effective
communicator who can provide a professional and warm welcome to our patients,
ensuring every contact is of the highest quality.
Full job description is attached to job advert
Person Specification
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Desirable
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Personal Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Experience
Essential
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Person Specification
Qualifications
Essential
- GCSEs at grade C or equivalent (or 4-9), including English and Maths
Desirable
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Personal Attributes
Essential
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self-motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Experience
Essential
- General office skills, photocopier, scanning, shredding
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent understanding of data protection and confidentiality issues
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
Desirable
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.