PCN Healthcare Assistant

Job description

Job responsibilities

KEY RESPONSIBILITIES

Clinical Support

• Assist qualified staff with wound dressing procedures
• Prepare clinical rooms and equipment for wound clinics
• Support patients during wound care procedures
• Help position patients comfortably for treatment
• Perform basic observations (blood pressure, pulse, temperature) as required
• Maintain infection control standards at all times
• Clean and prepare wound care equipment between patients
• Assist with simple dressing changes under supervision

Patient Care

• Greet patients warmly and help them feel at ease
• Assist patients with mobility, including wheelchair transfers
• Ensure patient dignity and privacy during procedures
• Provide comfort and reassurance during treatments
• Report any patient concerns to qualified staff immediately
• Help patients understand basic wound care instructions

Administrative Support

• Stock clinical rooms with wound care supplies
• Check expiry dates and rotate stock appropriately
• Maintain tidy and organised clinical areas
• Input basic data into computer systems
• File documents and maintain patient records
• Answer phones and direct queries appropriately

Housekeeping

• Ensure clinical waste is disposed of correctly
• Maintain cleanliness of clinical areas to infection control standards
• Launder clinical items as required
• Report equipment faults or maintenance needs
• Ensure health and safety standards are maintained

PERSON SPECIFICATION

Essential

• Good standard of general education including English and Maths
• Caring and compassionate nature
• Excellent communication skills
• Ability to work as part of a team
• Reliable and punctual
• Flexible approach to duties
• Willingness to work enhanced hours
• Physical ability to assist patients with mobility

Desirable

• Previous healthcare experience (paid or voluntary)
• NVQ Level 2 in Health and Social Care or equivalent
• Experience working with elderly or vulnerable patients
• Basic IT skills
• Understanding of confidentiality in healthcare
• First aid qualification
• Moving and handling training

KEY COMPETENCIES

• Patient and understanding approach
• Ability to remain calm under pressure
• Good organisational skills
• Attention to detail
• Professional appearance and manner
• Respectful of patient dignity
• Eager to learn new skills
• Non-judgmental attitude

TRAINING PROVIDED

Comprehensive Induction Including:

• Introduction to wound care basics
• Infection prevention and control
• Moving and handling techniques
• Basic life support
• Safeguarding awareness
• Health and safety
• Clinical waste management
• Patient confidentiality and data protection

Ongoing Development:

• Opportunity to undertake Care Certificate
• Wound care assistant training
• Phlebotomy training (after probation)
• ECG training (after probation)
• Career development support

WORKING PATTERN

Rota includes:

• Monday-Friday day shifts
• Evening sessions 6:30pm-8:30pm (on rotation)
• Saturday mornings 8:00am-1:00pm (1 in 5)

ADDITIONAL INFORMATION

What We Offer:

• Competitive NHS salary
• NHS Pension Scheme
• 28 days annual leave plus bank holidays (pro rata)
• Excellent training and development opportunities
• Supportive team environment
• Clear career progression pathway
• Opportunity to make a real difference to patients' lives

Career Development: This role provides an excellent foundation for healthcare career progression with opportunities to:

• Progress to General Practice Assistant role
• Pursue nursing career through apprenticeship
• Develop specialist wound care expertise
• Access funded training and qualifications

IMPORTANT INFORMATION

• This role requires ability to travel between sites
• Enhanced DBS check required
• Occupational health clearance required
• References covering 3 years required

Person Specification

Qualifications

Essential

• Good standard of general education including English and Maths
• Caring and compassionate nature
• Excellent communication skills
• Ability to work as part of a team
• Reliable and punctual
• Flexible approach to duties
• Willingness to work enhanced hours
• Physical ability to assist patients with mobility

Desirable

• Previous healthcare experience (paid or voluntary)
• NVQ Level 2 in Health and Social Care or equivalent
• Experience working with elderly or vulnerable patients
• Basic IT skills
• Understanding of confidentiality in healthcare
• First aid qualification
• Moving and handling training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NORTH SHROPSHIRE PRIMARY CARE NETWORK

Address

North Shropshire Primary Care Network

Bridgewater Street

Whitchurch

Shropshire

SY13 1QH