Job summary
We are delighted to announce an exciting opportunity to become the PCN Service Implementation Manager at North Shropshire Primary Care Network. This is a key role in shaping and delivering innovative primary care services across our network.
Please apply promptly - we reserve the right to close this posting early based on application volume.
To provide operational leadership and project management expertise to implement approved service initiatives across our local network. The Service Implementation Manager will work within the Core PCN Team to support the Chief Operating Officer, Clinical Directors and member practices to execute and deliver service improvement projects aligned to local and national priorities. This includes operationalising new service models, managing project timelines and budgets, and ensuring successful adoption of initiatives across all member practices to deliver sustainable, proactive, personalised, coordinated and more integrated health and care.
Main duties of the job
The Service Implementation Manager has operational responsibility for the execution and delivery of PCN projects and services. They are responsible for translating strategic plans into actionable deliverables, monitoring implementation progress, managing project budgets, and ensuring successful project outcomes that meet our PCN objectives and local population needs.
About us
North
Shropshire Primary Care Network is made up of 6 GP practices supporting over
87,000 patients in and around North Shropshire. By working together practices
share decisions, governance, workforce, money, and other resources meaning we
can proactively offer more effective and efficient services that meet our
patients needs.
We employ a
range of additional health care professions including physiotherapists,
paramedics, dietitians, social prescribers to name just a few who work across
multiple practices in and around North Shropshire. This diverse workforce means
we can support patients to access the most appropriate health care professional
in a timely way.
Our Vision
Through
teamwork and innovation, we will create resilient and thriving general practice
in North Shropshire and strive to deliver exceptional healthcare.
Job description
Job responsibilities
Project Management & Delivery
- Develop and maintain comprehensive project documentation including Project Initiation Documents (PIDs), business cases, risk registers, RAID logs, and project plans using appropriate PM tools
- Manage project budgets and financial tracking across multiple initiatives, ensuring delivery within approved financial parameters and providing regular budget reports to stakeholders
- Lead project governance meetings, maintain decision logs, and ensure appropriate escalation of risks and issues through defined governance structures
- Conduct formal project reviews, lessons learned sessions, and post-implementation reviews to ensure continuous improvement
- Establish and monitor KPIs and success metrics for each project, conducting benefits realisation assessments against agreed baselines
- Develop contingency plans and actively manage project dependencies across the portfolio
Service Implementation
- Execute approved revenue generation strategies by implementing new service models and business development initiatives, ensuring successful operational delivery and alignment with PCN strategic goals
- Manage the implementation of service improvement projects by developing detailed project plans, coordinating resources across member practices, and ensuring timely delivery of agreed solutions
- Coordinate with member practices and stakeholders to ensure smooth implementation of initiatives. Manage project communications, resolve operational challenges, and ensure consistent adoption of new processes across the network
- Work within the PCN Executive Team to operationalise PCN DES requirements and ensure contractual deliverables are met across the Network
Stakeholder Management & Leadership
- Lead project teams to deliver implementation objectives through clear task assignment, progress monitoring, and issue resolution
- Support Practice Managers in implementing new systems and processes by providing hands-on guidance, coordinating rollout schedules, and delivering operational training
- Provide regular implementation updates and progress reports to the Chief Operating Officer, PCN Board, member practices and other stakeholders using data-driven insights and clear metrics
- Facilitate change adoption across the network through structured change management approaches and stakeholder engagement strategies
Performance & Quality
- Monitor project portfolio performance against agreed timelines, budgets, and quality standards
- Implement and maintain project quality assurance processes
- Track and report on benefits realisation for all completed projects
- Contribute to the development of the PCN's project management framework and standards
(CONTINUED JOB DESCRIPTION ATTACHED)
Job description
Job responsibilities
Project Management & Delivery
- Develop and maintain comprehensive project documentation including Project Initiation Documents (PIDs), business cases, risk registers, RAID logs, and project plans using appropriate PM tools
- Manage project budgets and financial tracking across multiple initiatives, ensuring delivery within approved financial parameters and providing regular budget reports to stakeholders
- Lead project governance meetings, maintain decision logs, and ensure appropriate escalation of risks and issues through defined governance structures
- Conduct formal project reviews, lessons learned sessions, and post-implementation reviews to ensure continuous improvement
- Establish and monitor KPIs and success metrics for each project, conducting benefits realisation assessments against agreed baselines
- Develop contingency plans and actively manage project dependencies across the portfolio
Service Implementation
- Execute approved revenue generation strategies by implementing new service models and business development initiatives, ensuring successful operational delivery and alignment with PCN strategic goals
- Manage the implementation of service improvement projects by developing detailed project plans, coordinating resources across member practices, and ensuring timely delivery of agreed solutions
- Coordinate with member practices and stakeholders to ensure smooth implementation of initiatives. Manage project communications, resolve operational challenges, and ensure consistent adoption of new processes across the network
- Work within the PCN Executive Team to operationalise PCN DES requirements and ensure contractual deliverables are met across the Network
Stakeholder Management & Leadership
- Lead project teams to deliver implementation objectives through clear task assignment, progress monitoring, and issue resolution
- Support Practice Managers in implementing new systems and processes by providing hands-on guidance, coordinating rollout schedules, and delivering operational training
- Provide regular implementation updates and progress reports to the Chief Operating Officer, PCN Board, member practices and other stakeholders using data-driven insights and clear metrics
- Facilitate change adoption across the network through structured change management approaches and stakeholder engagement strategies
Performance & Quality
- Monitor project portfolio performance against agreed timelines, budgets, and quality standards
- Implement and maintain project quality assurance processes
- Track and report on benefits realisation for all completed projects
- Contribute to the development of the PCN's project management framework and standards
(CONTINUED JOB DESCRIPTION ATTACHED)
Person Specification
Experience
Essential
- Educated to degree level or equivalent experience
- Proven experience in project implementation and delivery within healthcare or similar complex service environments
- Strong understanding of primary care operations and practical experience in implementing service changes
- Demonstrated experience with project management methodologies and successful delivery track record
- Excellent coordination and organisational skills with ability to manage multiple implementation projects simultaneously
- Experience in operational delivery and managing cross-functional implementation teams
- Understanding of change adoption principles and ability to support staff through operational transitions
- Strong practical problem-solving skills and ability to overcome implementation barriers
Desirable
- Healthcare operations or clinical support background
- Experience with NHS service delivery and operational frameworks
- Knowledge of quality improvement methodologies and implementation science
- Experience working within Primary Care Networks or similar collaborative healthcare models
Qualifications
Essential
- Project management qualification (PRINCE2 Practitioner, PMP, APM PMQ, or equivalent)
Person Specification
Experience
Essential
- Educated to degree level or equivalent experience
- Proven experience in project implementation and delivery within healthcare or similar complex service environments
- Strong understanding of primary care operations and practical experience in implementing service changes
- Demonstrated experience with project management methodologies and successful delivery track record
- Excellent coordination and organisational skills with ability to manage multiple implementation projects simultaneously
- Experience in operational delivery and managing cross-functional implementation teams
- Understanding of change adoption principles and ability to support staff through operational transitions
- Strong practical problem-solving skills and ability to overcome implementation barriers
Desirable
- Healthcare operations or clinical support background
- Experience with NHS service delivery and operational frameworks
- Knowledge of quality improvement methodologies and implementation science
- Experience working within Primary Care Networks or similar collaborative healthcare models
Qualifications
Essential
- Project management qualification (PRINCE2 Practitioner, PMP, APM PMQ, or equivalent)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Shropshire Primary Care Network
Address
North Shropshire Primary Care Network
Drumcarrig
Bridgewater Street
Whitchurch, Shropshire
SY13 1QH