Job summary
An exciting opportunity has arisen to join our PCN as Business
Manager. In this key role you will work
closely with the PCN Clinical Director and Board of Directors and Member GP
Practices to ensure the delivery of the Direct Enhanced Services Contract and
manage a team of Clinical and Non-Clinical staff over a number of sites.
This role requires someone highly motivated and organised in their approach to work, ideally with Primary Care experience. Experience in managing finances, a multi-disciplinary team and a strong sense of compliance is essential. Ideally someone with experience in human resources management although this is not essential.
The role is supported by a PCN Support Officer and IT and Business Intelligence Officer, as well as team leaders across the service teams.
Main duties of the job
To work with and support the PCN Clinical
Director, PCN Board Members and Member Practice Managers. Support the Clinical
Director with strategic planning and leadership of the PCN.
To ensure good governance principles are followed
across the organisation and comply with Companies House requirements.
To assist and support with delivery of the DES
contractual requirements.
To ensure a safe and thriving environment for
PCN employees and to facilitate positive employee relations, resolve workplace
disputes and take the lead on team training and development.
To ensure the PCN complies with current
employment laws and regulations
To manage PCN finances and bank accounts
Provide day to day line management to all
clinical and non-clinical PCN employed staff and be a first point of contact
for all employment related matters.
To be responsible for payroll and NHS Pension.
Act as a central information and
administrative source for members of the network.
Maintain positive working relationships with
member practices.
Manage the PCN Business including ensuring we
have appropriate insurance, DPO services, etc.
About us
Leek and Biddulph PCN are a group of five GP practices working
together to focus on local patient care.
We are a multi-disciplinary team, covering Leek and Biddulph,
responsible for the healthcare of just under 50,000 patients. We are led by our PCN Clinical Director and a supportive management team.
We are a very forward thinking and innovative PCN who were one of
the first PCNs in North Staffordshire to convert to a Limited Company. We utilise to the full, the skills and
experience of our team members which includes Clinical Pharmacists, Pharmacy
Technicians, Occupational Therapists, Physiotherapists, Social Prescribers and
Mental Health Practitioners. We have a flexible approach to working patterns
and generous terms and conditions including the NHS Pension.
We are supportive of professional development and pride ourselves on
developing new roles in a collaborative and friendly environment.
Job description
Job responsibilities
To assist the Clinical Director and Board of
Directors with developing strategies to move the PCN forward.
Development of PCN Governance and Management
Systems including ensuring the relevant policies, procedures and systems are in
place to meet all legal and regulatory requirements including CQC, Health and
Safety, Corporate Governance etc.
Coordinate the Board of Directors including
ensuring regular PCN Board Meetings in line with the Articles of Association
and Network Agreement, including setting dates, drawing up agendas, and
communicating decisions to the wider PCN.
To assist the PCN Clinical Director, Board and
wider Management Team to deliver the PCN DES and achieve the IIF targets.
Responsibility for ensuring all ICB / NHS
England returns and submissions including Workforce Plans are prepared and
submitted in a timely manner.
Responsibility for managing the PCN Finances
including processing all PCN related payment claims and produce remittances and
reimburse member practices.
Maintain accurate banking records and present finance
updates to the Board.
Ensure that PCN monies are received in line
with the DES specification.
To work with the Accountants and Clinical
Director to ensure accounts are produced on time and reported to the Board.
To work alongside, and communicate with the
locality PPG on PCN related projects.
To provide an effective and efficient HR
management service to the PCN.
To promote a culture which encourages team
work, sharing of best practice and continuous improvement.
Provide day to day line management to all
clinical and non-clinical PCN employed staff and be a first point of contact
for all employment related matters.
Support the PCN team with any challenges that
relate to their welfare and employment within the business.
Provide HR related advice and guidance to the
Clinical Director and senior PCN management team and support the PCN Board with
any issues related to staffing.
Develop an understanding of the Additional
Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN Board on
the planning and deployment of these roles.
Design and create job descriptions, person
specifications, interview templates and inductions.
Produce contracts for directly employed PCN
staff and liaise with third party providers regarding contracts and
reimbursement.
Ensure Staff are paid on time and have access
to the NHS Pension.
Link in with member practices to design rotas
for PCN employed staff to ensure that they are effectively embedded and co-ordinated
equitably across the patch.
Conduct annual appraisals and performance
management of PCN staff.
Job description
Job responsibilities
To assist the Clinical Director and Board of
Directors with developing strategies to move the PCN forward.
Development of PCN Governance and Management
Systems including ensuring the relevant policies, procedures and systems are in
place to meet all legal and regulatory requirements including CQC, Health and
Safety, Corporate Governance etc.
Coordinate the Board of Directors including
ensuring regular PCN Board Meetings in line with the Articles of Association
and Network Agreement, including setting dates, drawing up agendas, and
communicating decisions to the wider PCN.
To assist the PCN Clinical Director, Board and
wider Management Team to deliver the PCN DES and achieve the IIF targets.
Responsibility for ensuring all ICB / NHS
England returns and submissions including Workforce Plans are prepared and
submitted in a timely manner.
Responsibility for managing the PCN Finances
including processing all PCN related payment claims and produce remittances and
reimburse member practices.
Maintain accurate banking records and present finance
updates to the Board.
Ensure that PCN monies are received in line
with the DES specification.
To work with the Accountants and Clinical
Director to ensure accounts are produced on time and reported to the Board.
To work alongside, and communicate with the
locality PPG on PCN related projects.
To provide an effective and efficient HR
management service to the PCN.
To promote a culture which encourages team
work, sharing of best practice and continuous improvement.
Provide day to day line management to all
clinical and non-clinical PCN employed staff and be a first point of contact
for all employment related matters.
Support the PCN team with any challenges that
relate to their welfare and employment within the business.
Provide HR related advice and guidance to the
Clinical Director and senior PCN management team and support the PCN Board with
any issues related to staffing.
Develop an understanding of the Additional
Roles Reimbursement Scheme (ARRS) funded roles and work with the PCN Board on
the planning and deployment of these roles.
Design and create job descriptions, person
specifications, interview templates and inductions.
Produce contracts for directly employed PCN
staff and liaise with third party providers regarding contracts and
reimbursement.
Ensure Staff are paid on time and have access
to the NHS Pension.
Link in with member practices to design rotas
for PCN employed staff to ensure that they are effectively embedded and co-ordinated
equitably across the patch.
Conduct annual appraisals and performance
management of PCN staff.
Person Specification
Knowledge
Essential
- Knowledge of Primary Care and how it operates
Desirable
- Knowledge of Primary Care Networks and the Additional Roles Reimbursement Scheme and Network Contract DES specifications
- HR Knowledge
Personal Qualities
Essential
- Flexible and adaptable to team and service needs
- Able to work under pressure and to deadlines
- Flexible approach to change
- Reliable, punctual and confident
Qualifications
Essential
- Educated to degree level, or equivalent experience within Primary Care
Desirable
- Recognised management qualification
Skills and Abilities
Essential
- Able to prioritise own workload
- Be Able to identify clear priorities for action whilst managing multiple stakeholder expectations
- Able to use Clinical Information and IT systems
- Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
- Excellent written and verbal communication skills
- Excellent organisational skills
- Excellent team working skills
- Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected.
- Able to work independently, showing initiative
- Ability to work with a high degree of autonomy
Desirable
Experience
Essential
- Experience of working within Primary Care
- Experience of working in a role that requires a high degree of autonomy
- Experience of managing employees
Desirable
- Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practice
- Experience of working within a Primary Care Network
- Experience of working with a range of local stakeholders and other providers
- Proven experience of managing projects
- Experience of providing a HR service
Person Specification
Knowledge
Essential
- Knowledge of Primary Care and how it operates
Desirable
- Knowledge of Primary Care Networks and the Additional Roles Reimbursement Scheme and Network Contract DES specifications
- HR Knowledge
Personal Qualities
Essential
- Flexible and adaptable to team and service needs
- Able to work under pressure and to deadlines
- Flexible approach to change
- Reliable, punctual and confident
Qualifications
Essential
- Educated to degree level, or equivalent experience within Primary Care
Desirable
- Recognised management qualification
Skills and Abilities
Essential
- Able to prioritise own workload
- Be Able to identify clear priorities for action whilst managing multiple stakeholder expectations
- Able to use Clinical Information and IT systems
- Be proficient in the use of Microsoft Office products with advanced level skills in the use of excel for analysis and costing purposes as required for this operational role
- Excellent written and verbal communication skills
- Excellent organisational skills
- Excellent team working skills
- Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected.
- Able to work independently, showing initiative
- Ability to work with a high degree of autonomy
Desirable
Experience
Essential
- Experience of working within Primary Care
- Experience of working in a role that requires a high degree of autonomy
- Experience of managing employees
Desirable
- Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practice
- Experience of working within a Primary Care Network
- Experience of working with a range of local stakeholders and other providers
- Proven experience of managing projects
- Experience of providing a HR service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Leek and Biddulph PCN
Address
Biddulph Primary Care Centre
Wharf Road
Biddulph
Stoke-on-trent
ST86AG