Practice Manager

Job description

Job responsibilities

• Job summary:

Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

Human resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role.

Implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Practice protocols and procedures, review and update as required.

Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place.

Manage the procurement of practice equipment, supplies and services within target budgets.

Develop and review Health & Safety policies and procedures and keep abreast of current legislation.

Arrange appropriate insurance cover.

Ensure that the practice has adequate business continuity plans in place.

Finance and profitability

Joint Responsibility for the book-keeping, petty cash and other financial aspects of the practice, including payroll and NHS pension scheme arrangements.

Ensure that all income and expenditure due to or made by the practice is received or recorded in the accounts of the practice, and preparing financial reports for the partners.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system.

Ensure compliance with Data Protection legislation.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Set targets and monitoring standards for data entry and data collection.

Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.

Maintain the practices website.

Premises and equipment

Responsibility for security, repairs, insurance and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Oversee repeat prescribing systems.

Oversee an effective appointments systems.

Oversee Workflow and PKB processes.

Oversee surgery timetables, duty rotas and holiday cover.

Future planning

Preparing a practice business plan, annual report and practice aims and objectives as required by the partners

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant, and other bodies

Person Specification

Experience

Essential

• Managing and developing teams
• Managing finance including payroll
• Managing process change
• Managing IT issues
• Managing patient feedback including complaints

Desirable

• Experience of management in General Practice
• Ability to conduct Payroll
• Experience of SystmOne (full training will be provided to the successful candidate)
• Experience of NHS pension scheme administration

Qualifications

Essential

• GCSE grade A- C (9 - 5) in English and Maths

Desirable

• Undergraduate degree
• Relevant Management qualification

Knowledge and Skills

Essential

• Essential
• A solutions focussed approach to making things happen
• Excellent performance management and staff development skills
• Strong leadership, motivation and people development skills
• Excellent communication skills
• Self-motivated
• Proactive
• Flexible
• Approachable

Desirable

• Knowledge of local health economy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr.Singh's Surgery

Address

Doctors Surgery

1 Cambridge Street

West Bromwich

West Midlands

B70 8HQ

Employer's website

https://www.cambridgestreetsurgery.nhs.uk/ (Opens in a new tab)