Job summary
To support the practice nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multi-disciplinary team, delivering care within their scope of practice to the entitled patient population.
The Healthcare Assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education while also supporting the administrative team on an as-required basis.
Main duties of the job
a)Undertake new patient health checks
b)Support the Practice Nurse with health promotion programmes
c)Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, recording findings accurately
d)Facilitate routine and 24-hour BP monitoring, advising patients accordingly
e)Support the Practice Nurse with the management of chronic disease clinics
f)Extended Access Clinic on Saturday mornings (less than 1 per month)
g)Carry out BMI checks as directed
h)Act as a chaperone as required
i)Undertake venepuncture
j)Administer flu vaccinations
k)Checking Emergency drug box and equipment for expired items and ordering replacements
l)Assist with Chronic Disease Management: Diabetes, COPD, Asthma etc
m)Ensure specimens are recorded and ready for onward transportation
n)Provide support during minor operations as required
o)Ensure all clinical rooms are adequately stocked and prepared for each session
p)Ensure fridges are cleaned routinely in accordance with extant guidance
q)Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy
r)Deliver opportunistic health promotion where appropriate
s)NHS Health Checks
t)Mental Health Physical Health Checks
u)Learning Disability Physical Health Checks
v)Stocking consulting rooms
w)Record fridge temperatures and escalate any cold chain breech to the Lead Practice Nurse or Practice Manager
x)Ordering stock supplies
About us
Located in the heart of Forest Hill, South East London, our practice is dedicated to providing exceptional healthcare services to our community. With a team of three partners, four salaried doctors, and four skilled nurses, we are well-equipped to meet the diverse needs of our approximately 9,500 patients.
Our administration team plays a crucial role in ensuring the smooth operation of our practice, supporting both our medical staff and patients with care and efficiency. We pride ourselves on being a caring and considerate employer, fostering a welcoming and inclusive environment for all applicants.
At Woolstone Medical Centre, we are committed to delivering high-quality, patient-centered care and continuously strive to improve the health and well-being of our community.
Job description
Job responsibilities
The
following are the core responsibilities of the Healthcare Assistant. There may
be, on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
a)
Undertake new patient health checks
b)
Support the Practice Nurse with health
promotion programmes
c)
Carry out baseline observations such
as pulse oximitery, blood pressure, temperature and pulse rate, recording
findings accurately
d)
Facilitate routine and 24-hour BP
monitoring, advising patients accordingly
e)
Support the Practice Nurse with the
management of chronic disease clinics
f)
Carry out BMI checks as directed
g)
Act as a chaperone as required
h)
When trained, undertake venepuncture
i)
When trained, administer flu
vaccinations
j)
Assist with Chronic Disease
Management: Diabetes, COPD, Asthma etc
k)
Ensure specimens are recorded and
ready for onward transportation
l)
Provide support during minor
operations as required
m)
Ensure all clinical rooms are
adequately stocked and prepared for each session
n)
Ensure fridges are cleaned routinely
in accordance with extant guidance
o)
Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the organisations
IPC policy
p)
Deliver opportunistic health promotion
where appropriate
q)
NHS Health Checks
r)
Mental Health Physical Health Checks
s)
Learning Disability Physical Health
Checks
t)
Stocking consulting rooms
u)
Record fridge temperatures and
escalate any cold chain breech to the Lead Practice Nurse or Practice Manager
v)
Ordering stock supplies
w)
Checking Emergency drug box and
equipment for expired items and ordering replacements
Extended Access Clinic on Saturday mornings
(less than 1 per month)
Job description
Job responsibilities
The
following are the core responsibilities of the Healthcare Assistant. There may
be, on occasion, a requirement to carry out other tasks; this will be dependent
upon factors such as workload and staffing levels:
a)
Undertake new patient health checks
b)
Support the Practice Nurse with health
promotion programmes
c)
Carry out baseline observations such
as pulse oximitery, blood pressure, temperature and pulse rate, recording
findings accurately
d)
Facilitate routine and 24-hour BP
monitoring, advising patients accordingly
e)
Support the Practice Nurse with the
management of chronic disease clinics
f)
Carry out BMI checks as directed
g)
Act as a chaperone as required
h)
When trained, undertake venepuncture
i)
When trained, administer flu
vaccinations
j)
Assist with Chronic Disease
Management: Diabetes, COPD, Asthma etc
k)
Ensure specimens are recorded and
ready for onward transportation
l)
Provide support during minor
operations as required
m)
Ensure all clinical rooms are
adequately stocked and prepared for each session
n)
Ensure fridges are cleaned routinely
in accordance with extant guidance
o)
Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the organisations
IPC policy
p)
Deliver opportunistic health promotion
where appropriate
q)
NHS Health Checks
r)
Mental Health Physical Health Checks
s)
Learning Disability Physical Health
Checks
t)
Stocking consulting rooms
u)
Record fridge temperatures and
escalate any cold chain breech to the Lead Practice Nurse or Practice Manager
v)
Ordering stock supplies
w)
Checking Emergency drug box and
equipment for expired items and ordering replacements
Extended Access Clinic on Saturday mornings
(less than 1 per month)
Person Specification
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Desirable
- Flexibility to work outside core office hours
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
Desirable
- Previous completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General Practice
- Phlebotomy certification
- Vaccination certification
Clinical Knowledge
Essential
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Clinical IT system user skills
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of working in a primary care environment
Person Specification
Other requirements
Essential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
Desirable
- Flexibility to work outside core office hours
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure/in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilise resources
- Punctual and committed to supporting the team effort
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
Desirable
- Previous completion of the HCA Care Certificate - as detailed within GP Mythbuster No 57 - HCAs in General Practice
- Phlebotomy certification
- Vaccination certification
Clinical Knowledge
Essential
- Venepuncture
- New patient medicals, including height, weight, BP, pulse
- Chaperone procedure
- Ability to record accurate clinical notes
Desirable
- Wound care/removal of sutures and staples
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Clinical IT system user skills
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Experience of working in a primary care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.