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Dr Aru and Partners Surgery

Practice Manager

The closing date is 12 April 2026

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Job summary

The Practice Manager is responsible for the overall management, leadership, and development of the GP practice. This includes operational management, financial performance, human resources, governance, and patient services, ensuring the practice delivers safe, efficient, and high-quality care while meeting regulatory and contractual requirements

Main duties of the job

Operational Management

Oversee the day-to-day running of the practice to ensure smooth and efficient operations

Develop, implement, and review practice policies, procedures, and systems

Ensure effective appointment systems, patient flow, and service delivery

Manage premises, facilities, equipment, and health & safety compliance

Act as the main point of contact for external stakeholders with key holder responsibilities

Human Resources Management

Patient Services & Experience

Strategic Development

Governance, Compliance & Quality

Financial Management with business manager

About us

The Lister Primary Care, also known as Dr Aru and Partners, is a well established inner-city GP practice serving the diverse community of Peckham. We currently provide primary healthcare services to approximately 9,500 registered patients residing in the Peckham area. Our practice is conveniently located on Peckham High Road, just a five-minute walk from Peckham Rye Station and two minutes from Peckham Library, making us highly accessible to our local population. We are a respected teaching practice with a strong reputation for delivering high-quality, patient-centred care. Our multidisciplinary team consists of: 5 GPs 1 Practice Nurse 2 Clinical Pharmacists 2 Healthcare Assistants 12 Administrative and Support Staff. We utilise the EMIS Web clinical system to ensure efficient, safe, and integrated patient care. The practice is a high achiever in QOF (Quality and Outcomes Framework) and has been rated Good by the Care Quality Commission (CQC), reflecting our commitment to clinical excellence, governance, and continuous improvement. We remain dedicated to meeting the evolving health needs of our community while maintaining high standards of care, accessibility, and innovation

Details

Date posted

06 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5078-26-0002

Job locations

Lister Primary Care Centre

101 Peckham Road

London

SE15 5LJ


Job description

Job responsibilities

Operational Management

Oversee the day-to-day running of the practice to ensure smooth and efficient operations

Develop, implement, and review practice policies, procedures, and systems

Ensure effective appointment systems, patient flow, and service delivery

Manage premises, facilities, equipment, and health & safety compliance

Act as the main point of contact for external stakeholders with key holder responsibilities

Financial Management with business manager

Manage practice finances, budgets, and cash flow

Oversee payroll, pensions, and staff expenses

Monitor income streams

Prepare financial reports for GP partners and support annual accounts

Ensure cost-effective use of resources and value for money

Human Resources Management

Lead recruitment, induction, training, and retention of staff

Manage staff rotas, appraisals, supervision, and performance management

Handle HR issues including absence management, disciplinary and grievance procedures

Ensure compliance with employment legislation and best practice

Promote staff wellbeing, equality, diversity, and inclusion

Governance, Compliance & Quality

Ensure compliance with CQC standards and prepare for inspections

Lead on clinical and non-clinical governance, risk management, and audits

Maintain policies relating to safeguarding, infection control, data protection (GDPR), and information governance

Ensure complaints are managed in line with regulations

Monitor and implement changes in WITH Practice index and First Practice management policy and contractual requirements

Patient Services & Experience

Oversee patient services, reception, and administrative teams

Lead improvements in patient experience and access to services

Manage patient feedback, complaints, and compliments

Ensure effective communication with patients, including patient participation groups (PPG)

Strategic Development

Support GP partners in strategic planning and service development

Identify opportunities for service improvement and additional income

Support collaboration and integrated working

Lead change management initiatives within the practice

Job description

Job responsibilities

Operational Management

Oversee the day-to-day running of the practice to ensure smooth and efficient operations

Develop, implement, and review practice policies, procedures, and systems

Ensure effective appointment systems, patient flow, and service delivery

Manage premises, facilities, equipment, and health & safety compliance

Act as the main point of contact for external stakeholders with key holder responsibilities

Financial Management with business manager

Manage practice finances, budgets, and cash flow

Oversee payroll, pensions, and staff expenses

Monitor income streams

Prepare financial reports for GP partners and support annual accounts

Ensure cost-effective use of resources and value for money

Human Resources Management

Lead recruitment, induction, training, and retention of staff

Manage staff rotas, appraisals, supervision, and performance management

Handle HR issues including absence management, disciplinary and grievance procedures

Ensure compliance with employment legislation and best practice

Promote staff wellbeing, equality, diversity, and inclusion

Governance, Compliance & Quality

Ensure compliance with CQC standards and prepare for inspections

Lead on clinical and non-clinical governance, risk management, and audits

Maintain policies relating to safeguarding, infection control, data protection (GDPR), and information governance

Ensure complaints are managed in line with regulations

Monitor and implement changes in WITH Practice index and First Practice management policy and contractual requirements

Patient Services & Experience

Oversee patient services, reception, and administrative teams

Lead improvements in patient experience and access to services

Manage patient feedback, complaints, and compliments

Ensure effective communication with patients, including patient participation groups (PPG)

Strategic Development

Support GP partners in strategic planning and service development

Identify opportunities for service improvement and additional income

Support collaboration and integrated working

Lead change management initiatives within the practice

Person Specification

Qualifications

Essential

  • Significant management experience, ideally within primary care or healthcare
  • Strong leadership, organisational, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Sound financial and budgeting knowledge
  • Knowledge of Manx Care primary care systems and regulations
  • Ability to manage multiple priorities and work under pressure
  • High level of integrity, professionalism, and confidentiality

Desirable

  • Previous experience as a Practice Manager in a GP surgery
  • Management qualification (e.g. ILM, CMI, or equivalent)
  • Knowledge of clinical systems
  • Understanding of CQC inspection processes
Person Specification

Qualifications

Essential

  • Significant management experience, ideally within primary care or healthcare
  • Strong leadership, organisational, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Sound financial and budgeting knowledge
  • Knowledge of Manx Care primary care systems and regulations
  • Ability to manage multiple priorities and work under pressure
  • High level of integrity, professionalism, and confidentiality

Desirable

  • Previous experience as a Practice Manager in a GP surgery
  • Management qualification (e.g. ILM, CMI, or equivalent)
  • Knowledge of clinical systems
  • Understanding of CQC inspection processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Aru and Partners Surgery

Address

Lister Primary Care Centre

101 Peckham Road

London

SE15 5LJ


Employer's website

https://www.draruandpartners.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dr Aru and Partners Surgery

Address

Lister Primary Care Centre

101 Peckham Road

London

SE15 5LJ


Employer's website

https://www.draruandpartners.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Khaled Chowdhury

souccg.draruspractice@nhs.net

02038240240

Details

Date posted

06 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A5078-26-0002

Job locations

Lister Primary Care Centre

101 Peckham Road

London

SE15 5LJ


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