Job summary
Join Our Friendly Team at Northway Medical Centre a thriving and well respected GP Surgery.
We are seeking to recruit a Reception / Administrator to
cover for maternity leave until June 30th2026, and join our
friendly, dynamic team! With a culture of delivering high quality care, you
will act as the first point of contact for patients and visitors using the
practice.
Main duties of the job
Main duties of the job
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area, reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liaise with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team
About us
Northway Medical Centre is a busy Practice with a dedicated team of Clinicians, offering a wide range of services to its patients. We are housed within a purpose-built Health Centre in Sedgley on the Northway estate. Our Practice has been rated as 'Good' by CQC and we take pride in delivering quality care to our valued patients. We have a happy positive team, and staff retention is one of our key strengths. We are committed to developing and supporting our staff, who are all comfortable to share ideas and know that we will provide them with all of the tools and support they need to enjoy and succeed in their roles.
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liaise with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning, Coding & Filing post and Clinical Documentation
New patient registrations online or via paper application proforma
Flexible to cover reception or admin
Hours 25-35 per week over 5 days, negotiable at interview
Job description
Job responsibilities
To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.
To cover the front reception desk to deal with patient's face to face.
Booking, cancelling, amending patient's appointments using EMIS.
To maintain a good rapport/relationship between internal and external staff of the Practice at all times.
To have an overview of the demands and workflow of the Practice during the working day.
Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Effectively signpost patients to services appropriate to their needs.
Process and request the repeat prescriptions through EMIS.
Liaise with Clinicians for patient queries.
Work in a team of receptionists to cover any of the duties expected of the team.
Scanning, Coding & Filing post and Clinical Documentation
New patient registrations online or via paper application proforma
Flexible to cover reception or admin
Hours 25-35 per week over 5 days, negotiable at interview
Person Specification
Experience
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- The ability to exercise judgement when dealing with patient enquiries/problems. Care navigation experience/training
- Knowledge of Doman or other clinical documentation processes
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from different backgrounds.
- Ability to work without close supervision.
Desirable
- Excellent computer skills, use of Accurx
Qualifications
Essential
- Good standard of literacy and numeracy to at least Level 2
- Excellent computer skills and Knowledge of EMIS web clinical system or another similar clinical system.
- Care navigation experience/training
Desirable
- Level 3 Qualification in a customer service orientated role
- Medical Terminology qualification
Person Specification
Experience
Essential
- Previous receptionist/administration experience in a similar setting and ideally general practice.
- The ability to exercise judgement when dealing with patient enquiries/problems. Care navigation experience/training
- Knowledge of Doman or other clinical documentation processes
- The ability to manage own workload and act independently.
- Excellent communication and interpersonal skills.
- Sensitivity and empathy with people from different backgrounds.
- Ability to work without close supervision.
Desirable
- Excellent computer skills, use of Accurx
Qualifications
Essential
- Good standard of literacy and numeracy to at least Level 2
- Excellent computer skills and Knowledge of EMIS web clinical system or another similar clinical system.
- Care navigation experience/training
Desirable
- Level 3 Qualification in a customer service orientated role
- Medical Terminology qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.