Receptionist

Job description

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the Practice Team with a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and signpost patients to the appropriate service or Healthcare Professional
• Administrative duties to help with the smooth and efficient running of the Practice including clerical support to clinical staff and other members of the Practice Team

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other Healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1. Acting in a way that incorporates the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
2. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
3. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

1. Participation in an annual individual annual appraisals, taking responsibility for maintaining a record of own personal and/or professional development and mandatory training
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

1. Communicate effectively with other team members
2. Communicate effectively with patients and carers
3. Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

1. Apply practice policies, standards and guidance
2. Discuss with other members of the team how the policies, standards and guidelines will affect own work
3. Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience with using windows software eg WORD, EXCEL etc
• keyboard skills, computer literacy
• Experience in the use of the EMIS System
• Evidence of good communication skills

Desirable

• Previous experience working in a NHS GP Surgery or Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pilgrims Way Surgery

Address

Pilgrims Way

Dartford

Kent

DA1 1QY

Employer's website

https://www.pilgrimswaysurgery.co.uk/ (Opens in a new tab)