PCN Care Co-ordinator

Job description

Job responsibilities

Support the PCN Occupational Therapy Team with day-to-day administration duties.

Assisting PCN Occupational Therapy Team in the provision of high quality service to patients.

Working closely with the PCN Occupational Therapy Team to manage admin relating to their caseloads.

Basic assessments and Information gathering such as falls risk screen and assist with basic equipment fitting.

To generate, monitor and follow up referrals to secondary care facilitating referral management and appointment booking.

Provide clinical and non-clinical information in appropriate chronological templates to other services.

Monitor referrals into the service and book appointments.

To contact patients by SMS, telephone, email to update them regarding progress of referrals.

Monitor and action Task Lists within SystmOne and EMIS.

Actively call patients to resolve relevant admin requests.

Support people to use decision aids in preparation for a shared decision-making conversation.

Liaise with third party organisations including hospitals, community health services and third party organisation for updates on patients, chasing referrals and advising on any relevant changes in patients condition as directed by PCN Occupational Therapy Team Members.

To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.

Complete Patient feedback forms and outcome measures .

Complete documentation (including electronic patient records where used) as per PCN guidelines and Information Governance (IG) requirements, e.g. Data Protection.

Support the production and implementation of new working processes within the service to optimise the quality of patient care.

Scan documents onto SystmOne and EMIS and forwarding these to the appropriate clinician.

When requested, run patient searches using the practice Clinical Systems in order to identify patient groups.

Contributing to evaluation/audit and clinical standard-setting within the organisation.

Proactively provide feedback to the PCN Management Team when patient care and service provision is impacted by changes to the PCNs policies, either negative or positive, to support the continual development of the PCN.

Represent the organisation positively and professionally, behaving as an ambassador for the PCN by displaying the organisations values and levels of expected professionalism at all times.

Awareness of, and compliance with, all relevant PCN and Practice policies/guidelines and procedures.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Attend training and events organised by the service or other agencies, where appropriate.

Be a proactive team player, be able to manage their own time and workload and work under own initiative.

Duties will vary from time to time under the direction of the PCN Management Team dependent on current and evolving PCN workload and staffing levels.

Person Specification

Qualifications

Essential

• Educated to at least GCSE level or equivalent

Desirable

• NVQ 3 or equivalent and/or relevant first level professional qualification

Knowledge, Experience, Skills and Competencies

Essential

• Good technical literacy of Microsoft Office Applications e.g. Word, Excel, Teams etc. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
• Experience working with the general public in a similar patient facing role
• Excellent administrative skills working under own initiative

Desirable

• Knowledge of and use of Clinical Patient Record Systems eg, SystmOne, EMIS etc.
• Be aware of data protection (GDPR) and Information Governance and the importance of adhering to confidentiality policy and procedure
• Experience of working with multi-disciplinary teams Inter-professional and multi-agency team working
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines, sometimes under pressure

Personal qualities and attributes

Essential

• Ability to co-ordinate and prioritise workload; skills in organisation and effective time management
• Able to multi-task as well as be self-disciplined and highly motivated
• Conscientious, hardworking to work with minimal supervision
• Ability to work as part of a team of a widespread team
• Demonstrate understanding and commitment to equal opportunities and diversity
• Have access to a car and being in possession of a full current driving license with business insurance

Communication

Essential

• Excellent verbal communication skills and interpersonal skills with the ability to communicate effectively at all levels including customers, patients and carers, specialist services, GPs and colleagues.
• Experience in and comfortable with one-to-one consultations with people over the telephone and in person
• Excellent written communication skills with
• experience in report writing and presentations

Desirable

• Language skills e.g. Urdu, Polish, BSL, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central North Leeds Primary Care Network Ltd

Address

Shadwell Medical Centre

137 Shadwell Lane

Leeds

West Yorkshire

LS17 8AE

Employer's website

https://www.shadwellmedicalcentre.com/ (Opens in a new tab)