Medical Secretary

Job description

Job responsibilities

The post holder will have excellent communication and computer skills, accuracy and ability to work under pressure. They must be flexible in their approach to meet the demands of the practice.

Main Duties

Generate secondary care referrals for patients, from digital dictation, using the clinical system.

Booking on-line appointments on E-referrals for all hospital referrals and advice requests.

Monitor the E-referral system daily for action required and advice reply information.

Complete hospital appointment request forms relating to X-Rays, MRIs CT scans, and ultrasound scans etc.

Generating private appointments for patients and completing the necessary paperwork involved from digital dictation.

Responding to ad hoc tasks requests via Daybook generated by Doctors and other Health Care Providers.

Organising and responding to Doctors requests via the Docman system.

Book and monitor urgent suspected cancer referrals through to receipt of clinical letters to ensure compliance.

Dealing with telephone patient queries relating to referrals /administrational matters.

Preparing official reports and documents from Doctors for outside agencies i.e. DVLA, DWP, insurance companies and Social Services.

Dealing with Consultant and secondary care team queries relating to patients at this practice in relation to their ongoing medical care.

Monitoring and responding to incoming e-mail requests.

Taking minutes at all practice meetings (Partners, Clinical and Departmental staff meetings) transcribing and distributing as instructed in a timely and confidential manner.

Taking minutes relating to patient complaints, transcribing and distributing in accordance with practice procedure.

To provide additional secretarial support as required to the Practice Manager, Reception Manager and Nurse Manager.

To provide cover for members of the secretarial team during periods of sickness and annual leave.

Person Specification

Experience

Essential

• Experience of working in an administrative office environment
• Working experience of operating word processing & computer packages

Desirable

• Medical Secretary Experience

Knowledge and Skills

Essential

• Ability to type from dictation/use audio typing equipment
• Ability to take minutes
• Excellent keyboard and computer skills
• Excellent communication skills, written & verbal

Desirable

• Knowledge of Medical Terminology

Qualifications

Essential

• Good standard of education
• RSA Stage 3 Typing/Word Processing or equivalent

Desirable

• Medical Secretary Diploma
• Medical Audio Typing
• Medical Word Processing
• Shorthand

Qualities/ Attributes

Essential

• Flexible working to meet the needs of the practice
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Ability to relate to the interviewing team and personality to match culture of Practice.
• Must be able to cover for annual leave/sickness

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Drayton Medical Practice

Address

Maer Lane

Market Drayton

Shropshire

TF9 3AL

Employer's website

https://www.draytonmedicalpractice.nhs.uk/ (Opens in a new tab)