West Quay Medical Practice

Practice Manager

The closing date is 06 February 2026

Job summary

As Practice Manager, you'll be the driving force behind a thriving general practice leading operations, supporting a dedicated clinical and administrative team, and ensuring patients receive exceptional care every day. This role blends strategic leadership with hands on problem solving, giving you the chance to shape services, improve systems, and influence the future of the practice.

You'll thrive here if you enjoy variety, autonomy and meaningful work. We're a forward thinking, supportive practice that values new ideas, invests in its people, and genuinely cares about creating a positive environment for both staff and patients. You won't just manage a practice you'll help build a community hub that makes a difference.

If you're motivated by purpose, excited by challenge, and ready to lead with confidence and compassion, this is a place where your impact will be visible every single day.

Main duties of the job

The Practice Manager leads the smooth running of the entire practice, making sure patients receive a high quality service and the team has what they need to perform at their best. The role involves overseeing people, processes and resources, solving problems as they arise, and driving improvements that keep the practice efficient, compliant and patient focused. You'll balance strategic planning with hands on operational work, support staff across all departments, and act as a key link between clinicians, administrators and external partners.

About us

We're a well established, patient centred general practice with a strong reputation for compassionate care and a commitment to doing things well. Our team is a blend of experienced GPs, nurses, allied health professionals and a dedicated administrative group who all share the same goal, delivering high quality, accessible healthcare to our community. Collaboration is at the heart of how we work everyone supports each other, communicates openly and takes pride in creating a positive experience for patients.

The atmosphere here is friendly, inclusive and down to earth. We work hard, but we also look out for one another and celebrate small wins along the way. You'll find a culture that values initiative, encourages new ideas and gives people the space to grow. Whether its improving systems, shaping services or supporting colleagues, everyone plays a meaningful part in how the practice evolves.

Joining us means becoming part of a team that genuinely cares about patients, about each other and about making primary care better. We offer a supportive environment, opportunities for development, and the chance to make a real impact every day. If you're looking for a workplace where your contribution is recognised and your wellbeing matters, you'll feel right at home here.

Date posted

15 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5060-26-0000

Job locations

The Health Centre

Victoria Road

Hartlepool

TS26 8DF

Job description

Job responsibilities

Main duties of the Post

Identify and develop the aims and objectives of the Practice through the Practice development planning process.

Monitor and review all clinical aspects of the GMS contract/QOF and provide support to clinicians and other staff to achieve maximum performance against all criteria laid down

Develop, maintain and implement management policies and procedures to meet the financial aims and objectives of the Practice.

Advise the GP Partners on income generation, cash flow and efficient use of resources.

Liaise with the Practice bankers and Accountants as and when necessary and provide necessary information for year-end accounts.

Maintain and develop a Human Resource Management Strategy which incorporates individual and team objectives.

Undertake regular workforce reviews, with particular reference to skill requirements, post and workload, making any recommendations for change to support and improve delivery of care. Using best employment Practice, develop and maintain robust staff employment policies and procedures which comply with current legislation.

Ensure that effective systems are in place to support the development of individual staff members, including appraisal, performance review and mentoring.

Ensure effective communication channels are in place between all members of the Primary Health Care Team to encourage good staff relationships.

10.

Ensure effective working relationships with external organisations, including local services, NENCICB, NHS England, IT personnel and LMC.

11.

Ensure effective communication channels are in place to provide regular information to patients on the services available to them.

12.

Maintain and develop a Health and Safety at Work management policy. Develop and manage policies and procedures to ensure the premises are maintained to a high standard and there is appropriate insurance cover in place at all times.

13.

Develop and manage risk assessment policies and procedures (including COSSH assessments) to ensure the Practice is meeting its obligations under current Health and Safety guidelines.

14.

Ensure regular maintenance of all property, equipment and services in line with current statutory requirements.

15.

Assume responsibility during and following any major event ensuring that recovery is prompt and complete in line with the practice IT Business Continuity Plan.

16.

Develop and maintain a robust Practice IM&T policy which will maximise the use of existing and future information systems.

17.

Develop and maintain an Information Management Policy which will include robust policies for confidentiality and data protection.

18.

In conjunction with the GP Partners develop an IT Strategic Plan which reflects the practice vision for the development of their information system.

19.

Initiate and develop all aspects of risk management in clinical and administrative areas, developing and implementing comprehensive Health & Safety, Equal Opportunities, Infection Control and Serious Untoward Events policies.

20.

Act on own initiative in prioritising and managing workload, delegating tasks appropriately and referring to designated Partners in respect of clinical, managerial and administrative areas as necessary.

21.

Maintain own personal and professional development by, for example, attending appropriate events and membership of a relevant professional body.

22.

The above list of duties is intended as a general guide. Duties may vary subject to the introduction of new government guidelines, new technology, or the progression of the role.