Receptionist/Care Navigator

Job summary

Working as a receptionist/ Care Navigator at Old Parsonage Surgery you will be you will be working as part of team. Representing the surgery as the first point contact.

To be responsible for undertaking a wide range of general receptionist duties and the provision of administrative support.

Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone.

Receive, assist, and direct Patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Main duties of the job

Primary Responsibilities

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Processing prescription requests

Process appointment requests from patients

Manage all patient inquiries in an effective manner

Input data into the patients healthcare records as necessary

Code data on EMIS Web clinical system

Support all staff with general administrative tasks as requested.

Maintain a clean, tidy, effective working area at all times

Have a working knowledge of the telephone system.

Act as chaperone when required

Covering duties during staff absence

Opening up/locking up the practice premises maintaining security

Maintaining and monitoring the practice appointments system

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies

This list is not exhaustive, and the post holder may be asked to complete any other duties as required.

About us

We are a focal point of Goudhursts community and pride ourselves on our commitment to putting patients first. Being a small surgery in a rural area means we are able to provide continuity of care to our patients.

We also value our team and the individual skills and experience they bring. If you were to ask a colleague what makes us unique, youd hear we genuinely care, we all help each other. We have recently renovated our surgery and did this with both patients and staff in mind. Whether it was the thoughtful addition of a quieter waiting room for patients who might need it, or a dedicated staff room and kitchen to give colleagues a break.