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Receptionist/ Care Navigator

Old Parsonage Surgery

Information:

This job is now closed

Job summary

Offer general assistance to the Practice team and project a positive and friendly image to Patients and other visitors, either in person or via the telephone.

Main duties of the job

Receive, assist, and direct Patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To be responsible for undertaking a wide range of general reception duties and the provision of administrative support.

About us

We are a focal point of Goudhurst's community and pride ourselves on our commitment to putting patients first. Being a small surgery in a rural area means we're able to provide continuity of care to our patients.

We also value our team and the individual skills and experience they bring. If you were to ask a colleague what makes us unique, you'd hear we genuinely care, we all help each other. We have recently renovated our surgery and did this with both patients and staff in mind. Whether it was the thoughtful addition of a quieter waiting room for patients who might need it or a dedicated staff room and kitchen to give colleagues a break.

Date posted

11 October 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5058-23-0002

Job locations

Old Parsonage Surgery

Back Lane

Goudhurst

Cranbrook

Kent

TN17 1AN


Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Processing prescription requests

Process appointment requests from patients

Manage all patient inquiries in an effective manner

Input data into the patients healthcare records as necessary

Code data on EMIS Web clinical system

Support all staff with general administrative tasks as requested.

Maintain a clean, tidy, effective working area at all times

Have a working knowledge of the telephone system.

Act as chaperone when required

Covering duties during staff absence

Opening up/locking up the practice premises maintaining security

Maintaining and monitoring the practice appointments system

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies

This list is not exhaustive, and the post holder may be asked to complete any other duties as required.

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Processing prescription requests

Process appointment requests from patients

Manage all patient inquiries in an effective manner

Input data into the patients healthcare records as necessary

Code data on EMIS Web clinical system

Support all staff with general administrative tasks as requested.

Maintain a clean, tidy, effective working area at all times

Have a working knowledge of the telephone system.

Act as chaperone when required

Covering duties during staff absence

Opening up/locking up the practice premises maintaining security

Maintaining and monitoring the practice appointments system

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies

This list is not exhaustive, and the post holder may be asked to complete any other duties as required.

Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • GCSE Mathematics and English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Clear polite telephone manner
  • Competent in the use of microsoft packages
  • Effective time management

Desirable

  • Experience working in a healthcare setting

Personal qualities

Essential

  • Ability to work as a team member and autonomously
  • Good Interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policies and procedures
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward Thinker
  • High levels of integrity and loyalty
  • sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work out of core hours
Person Specification

Qualifications

Essential

  • Educated to GCSE level

Desirable

  • GCSE Mathematics and English (C or above)

Experience

Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Excellent communication skills (written and oral)
  • Clear polite telephone manner
  • Competent in the use of microsoft packages
  • Effective time management

Desirable

  • Experience working in a healthcare setting

Personal qualities

Essential

  • Ability to work as a team member and autonomously
  • Good Interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policies and procedures
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward Thinker
  • High levels of integrity and loyalty
  • sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work out of core hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Old Parsonage Surgery

Address

Old Parsonage Surgery

Back Lane

Goudhurst

Cranbrook

Kent

TN17 1AN


Employer's website

https://www.oldparsonagesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Old Parsonage Surgery

Address

Old Parsonage Surgery

Back Lane

Goudhurst

Cranbrook

Kent

TN17 1AN


Employer's website

https://www.oldparsonagesurgery.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Amanda Trimmer

amanda.trimmer@nhs.net

01580211241

Date posted

11 October 2023

Pay scheme

Other

Salary

£10.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A5058-23-0002

Job locations

Old Parsonage Surgery

Back Lane

Goudhurst

Cranbrook

Kent

TN17 1AN


Supporting documents

Privacy notice

Old Parsonage Surgery's privacy notice (opens in a new tab)