Job summary
Newhall Surgery is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous experience of working within a customer based service is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.
Part time hours are offered, however, the successful candidate would need to be available to work the afternoon shifts as necessary. (Hours to be negotiated with the successful candidate.
Main duties of the job
The Care Navigation role is key to the success of the daily practice operations This role involves answering the telephone, dealing with enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data.
The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
About us
Newhall Surgery has a list size of approximately 11,000 patients. We have an active Patient Participation Group and endeavour to liaise well within the local community. We are active on Facebook and have good reviews within NHS Choices.
Our clinical staff consists of three GP Partners, four GPs, three Registrars, Nurse Manager, Nurse Prescriber, Practice Nurse and a Nursing Associate. Plus a Clinical Pharmacist and a Health & Wellbeing Coach.
We also have committed and professional management, administrative, secretarial and care navigation teams.
We are a friendly Practice who believe that communication, team working, well-being and learning are vital to the success of our organisation. We also have two 'get togethers' per year to help support our internal communication processes and the feeling of 'family' within the organisation.
The Partners are very supportive of staff and place a high value on their learning and development.
Job description
Job responsibilities
The post holder will work within our busy Care Navigation Team
answering the telephone, dealing with patient enquiries, booking appointments,
undertaking tasks for our clinical teams, signposting patients to internal and
external services and generally providing a high standard of patient
liaison. The post holder will be able
to demonstrate excellent verbal and written communication skills, be able to organise
and prioritise a busy workload and work to tight deadlines whilst maintaining
confidentiality and demonstrating tact and diplomacy. Attention to detail is of
paramount importance as there will be a high level of contact with patients and
their individual data. Some data will be of a highly sensitive nature. The post
holder will need to be able to work within and understand the importance of
policies and procedures around patient information, data sharing, information
governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill
and potentially stressed. You will be
their first port of call. Empathy and
understanding with a willingness to help provide a solution following Practice
Protocols is the key to this very important role.
Job description
Job responsibilities
The post holder will work within our busy Care Navigation Team
answering the telephone, dealing with patient enquiries, booking appointments,
undertaking tasks for our clinical teams, signposting patients to internal and
external services and generally providing a high standard of patient
liaison. The post holder will be able
to demonstrate excellent verbal and written communication skills, be able to organise
and prioritise a busy workload and work to tight deadlines whilst maintaining
confidentiality and demonstrating tact and diplomacy. Attention to detail is of
paramount importance as there will be a high level of contact with patients and
their individual data. Some data will be of a highly sensitive nature. The post
holder will need to be able to work within and understand the importance of
policies and procedures around patient information, data sharing, information
governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill
and potentially stressed. You will be
their first port of call. Empathy and
understanding with a willingness to help provide a solution following Practice
Protocols is the key to this very important role.
Person Specification
Qualifications
Essential
- Good standard of education with literacy and numeracy skills
Experience
Essential
- Experience of working with the general public
Desirable
- Experience and understanding of medical terminology
- Previous NHS/Primary Care General Practice experience
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne/EMIS/Vision user skills
Skills
Essential
- Excellent Communication skills
Desirable
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- EMIS/Vision/SystmOne user skills
Person Specification
Qualifications
Essential
- Good standard of education with literacy and numeracy skills
Experience
Essential
- Experience of working with the general public
Desirable
- Experience and understanding of medical terminology
- Previous NHS/Primary Care General Practice experience
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne/EMIS/Vision user skills
Skills
Essential
- Excellent Communication skills
Desirable
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- EMIS/Vision/SystmOne user skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.