The Mitcham Medical Centre

Operations Manager

The closing date is 30 November 2025

Job summary

An opportunity has arisen for a full time Operations Manager position in Mitcham & Tooting Health. We are seeking a proactive motivated Operations Manager to join our friendly team who will bring enthusiasm and commitment to the role.

Main duties of the job

The Operations Manager will lead the day to day operational management of Mitcham & Tooting services. The post holder will be responsible for working alongside clinicians, back-office teams and Partners to ensure delivery of high-quality services.

About us

We are a well established GP Practice that is focused on patient care, and together as a dedicated team, stive for the best to deliver excellence in all we do for our patients. We have a list size of 8200, and an overall rating of 'Good' for CQC and operate from two sites in Mitcham and Tooting.

Date posted

17 October 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5042-25-0002

Job locations

Mitcham Medical Centre

81 Haslemere Avenue

Mitcham

Surrey

CR4 3PR

Mitcham Medical Centre

886 Garratt Lane

London

SW17 0NB

Job description

Job responsibilities

The Operations Manager is responsible for:

- Supporting the Practice Manager, in dealing with the day-to-day operations of the practice, motivating and managing staff, optimizing efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

-Deputise for the practice manager duties in their absence.

-Ensuring staff adhere to policies and procedures at all times.

-To assist in queries from patients and external organisation

-To assist in IT Support ensuring appropriate usage, Responding and resolving all local IT issues where appropriate.

-To assist the practice in achieving their QOF, Local and National KPI's, DES's snd LES and other clinical targets.

-To assist the practice in achieving good CQC Standards and to participate in any CQC and infection control inspections.

-To construct Rotas for clinicians and staff , agree with management team and upload onto EMIS.

-To supervise the work of the receptions team and co-ordinate support services for other team members.

-Lead reception meetings and positively contribute to the work of the management team, Attend clinical meetings and management meetings to understand how the clinical and administrative team can work closely together.

-To identify training needs of the reception staff and provide support in the achievement of the objectives of their personal development review.

-To monitor calls for patient survey and satisfactions.

-Assist in HR files and DBS Checks

-To perform practice administrative task including patient registrations and deductions, practice mailbox, EMIS and docman tasks.

-To assist in building maintenance.

-Ordering supplies and monitoring stock.