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Stennack Surgery

GP Medical Receptionists/Administrators

Information:

This job is now closed

Job summary

We are looking to welcome energetic and enthusiastic GP Medical Receptionist and Administrators to our Stennack Surgery Team.

  • Full/Part Time Hours available
  • 5 weeks Holiday plus Bank Holidays (pro rata)
  • NHS Pension Scheme
  • FREE onsite Parking
  • Beautiful Grade II Listed Building in the heart of St Ives within walking distance to the beach for lunch breaks

Main duties of the job

To provide Medical Reception and Admin Support within the surgery according to patient and business demand:

  • Medical Reception Duties includinganswering telephone calls and working on front desk. Helping to deal with all patient queries and care navigate patients to the most appropriate service.
  • Prescription processing & tasks

  • Offer general assistance to the practice team and project a positive and friendly image to all patients and visitors

  • Further in-depth Medical Administration as training continues

Up to 37.5 hours per week between Monday and Friday between 8am and 8pm. There will be a mixture of early and late shifts and at least one shift will be until 8pm.

About us

You will be joining a fantastic surgery team who are all committed to helping the local community of St Ives and our surrounding area. We have five GP Partners, five Salaried GPs and a large Nursing/HCA team with 12,000 patients. We have an Outstanding CQC Rating and an extended range of services on site including a Minor Injuries Unit (MIU), Minor Surgery and Womens Health clinics, Boots Pharmacy, Physiotherapy Clinics and a Practice Pharmacist.

Details

Date posted

21 March 2024

Pay scheme

Other

Salary

£21,600 to £24,336 a year Benchmarked with NHS Agenda for Change & dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5039-24-0002

Job locations

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Job description

Job responsibilities

We are looking to appoint an enthusiastic and hardworking GP Medical Receptionist/Administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service. Dealing with all patient queries efficiently and courteously, you will care navigate patients to the most appropriate service.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access both our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality to help and assist our patients.

IT skills are essential, as you will be using our IT our clinical system for all parts of your role, including processing prescription requests and providing a full reception and administrative service.

Job description

Job responsibilities

We are looking to appoint an enthusiastic and hardworking GP Medical Receptionist/Administrator to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office management tasks.

You will be responsible for general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service. Dealing with all patient queries efficiently and courteously, you will care navigate patients to the most appropriate service.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access both our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality to help and assist our patients.

IT skills are essential, as you will be using our IT our clinical system for all parts of your role, including processing prescription requests and providing a full reception and administrative service.

Person Specification

Personal Attributes

Essential

  • Can do attitude who is calm and collected under pressure
  • Flexible approach to meet surgery needs
  • Self-motivated and proactive

Qualifications

Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

  • Further training in administration/clerical duties or further education

Experience

Essential

  • Previous Customer Service Experience
  • Strong IT skills
  • Excellent verbal and written communication skills with the ability to adjust communication style
  • Understanding of data protection and confidentiality issues
  • Fabulous Team Player
  • Committed to own continuing personal development and an ability to
  • support others to develop and progress

Desirable

  • Previous experience of working as GP Medical Reception/Administrator

Other

Essential

  • The surgery is open 8am-8pm Monday -Friday so shifts will be a mixture of hours across the week with some early and at least one 8pm finish
  • Commit to a DBS Check
  • Able to undertake the demands of the post with reasonable adjustments if required
  • UK Driving License or able to commute within a reasonable timeframe to St Ives, Cornwall
Person Specification

Personal Attributes

Essential

  • Can do attitude who is calm and collected under pressure
  • Flexible approach to meet surgery needs
  • Self-motivated and proactive

Qualifications

Essential

  • GCSEs at grade C or equivalent (or 4-9), including English and Maths

Desirable

  • Further training in administration/clerical duties or further education

Experience

Essential

  • Previous Customer Service Experience
  • Strong IT skills
  • Excellent verbal and written communication skills with the ability to adjust communication style
  • Understanding of data protection and confidentiality issues
  • Fabulous Team Player
  • Committed to own continuing personal development and an ability to
  • support others to develop and progress

Desirable

  • Previous experience of working as GP Medical Reception/Administrator

Other

Essential

  • The surgery is open 8am-8pm Monday -Friday so shifts will be a mixture of hours across the week with some early and at least one 8pm finish
  • Commit to a DBS Check
  • Able to undertake the demands of the post with reasonable adjustments if required
  • UK Driving License or able to commute within a reasonable timeframe to St Ives, Cornwall

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stennack Surgery

Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Employer's website

https://www.thestennacksurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stennack Surgery

Address

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


Employer's website

https://www.thestennacksurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Management Team

Charlotte Stafford & Pete Yates

peteryates@nhs.net

07758763644

Details

Date posted

21 March 2024

Pay scheme

Other

Salary

£21,600 to £24,336 a year Benchmarked with NHS Agenda for Change & dependent on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5039-24-0002

Job locations

The Old Stennack School

The Stennack

St Ives

Cornwall

TR26 1RU


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