Job summary
We are looking for an enthusiastic, experienced Assistant Manager to join our friendly and supportive GP practice. We are a closely knit team that takes pride in patient care. We are a training practice and we actively support our staff to develop them.
Our aim is to deliver high qulality care to our patients. We are a large practice of approximately 11,500 patients.
Main duties of the job
The assistant practice manager is responsible for:
a. Supporting the practice manager in the day-to-day
operations of the practice.
b. Providing leadership and guidance for all staff:
c. Lead on the recruitment of non-clinical staff, including
advertising roles, vetting candidates, interviews and issuing employment
contracts
d. Maintaining paper, digital and electronic
employee records.
f. Coordinate all staff absences, maintaining an effective
absence register
e. Entering payroll details onto iris portal
f. Ensuring staff adhere to policy and procedure at all
times
g. Carry out appraisals for non-clinical staff and create personal development plans
h. Monitoring compliance with health and safety legislation.
j. Manage compliance registers.
k. Support the management team in the compilation of
practice reports.
l. Maintain the significant event database, and risks
m. Submission and
follow up claims (e.g. CQRS, DES, IIF,
PCN-
n. Deputise for the practice manager in their absence
o. Act as the primary point of contact for NHS(E), CCG,
community services, suppliers etc in the absence of
the practice manager
p. Represent the practice locally required
q. Maintain a working knowledge of ICB initiatives
About us
Tettenhall Medical Practiceis a large GP
practice in leafy suburb of West of Wolverhampton serving around 11,500
patients. The practice is based in an NHS Estate with a friendly and supportive
team. The workload in general practice is continuously evolving, and we aim to
provide a great service to our patients.
We are looking for applicants with initiative, enthusiasm
and a pleasant personality with leadership skills who can manage different
tasks to fill this key position within our practice.
Our staff consists of:-
6 GPs, 1 ANP, 1 practice nurses & 2 HCA
Excellent admin team
High QOF achievement
GMS 11,500 patients
EMIS Web Clinical System
Accredited training practice
Member of Unity West Primary Care Network
The Practice is well organised with an enthusiastic team of
committed staff
Job description
Job responsibilities
The following are the core responsibilities of the assistant practice
manager. There may be on occasion, a requirement to carry out other tasks; this
will be dependent upon factors such as workload and staffing levels.
The assistant practice manager is responsible for:
a. Supporting the practice manager in the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
b. Providing leadership and guidance for the following staff:
Administration Manager, Reception Manager, Senior Administrator, Senior
Receptionist and Lead Nurse
c. Lead on the recruitment of non-clinical staff, including advertising
roles, vetting candidates, interviews and issuing employment contracts
d. Co-ordinating logistics for new hire orientations
e. Compiling and maintaining paper, digital and electronic employee
records.
f. Coordinate all staff absences, maintaining an effective absence
register
g. Entering payroll details onto iris portal
h. Ensuring staff adhere to policy and procedure at all times
i. Carry out appraisals for non-clinical staff and work with them to
create personal development plans (where appropriate)
j. Monitoring compliance with health and safety legislation, providing
leadership and direction for staff
k. Developing, implementing and embedding an effective practice training
programme for all staff (clinical and administrative) liaising with external
agencies when necessary and maintaining a training record
l. Manage compliance registers, supporting the practice manager,
ensuring DBS checks are conducted.
m. Support the management team in the compilation of practice reports.
n. Maintain the significant event database, providing advice to staff
and briefing the team at meetings as required.
o. Identifying trends and devising solutions to reduce risk and repeated
occurrences of significant events.
p. Responsible for the timely preparation, submission and follow up
claims (e.g. CQRS, DES, IIF,
PCN-related activity, and locally enhanced services
Secondary Responsibilities
In addition to the primary responsibilities, the Assistant Practice
Manager may be requested to:
a. Deputise for the practice manager in their absence
b. Act as the primary point of contact for NHS(E), CCG, community
services, suppliers and other external stakeholders in the absence of the
practice manager
c. Assist with the recruitment of staff as requested by the practice
manager
d. Support the practice manager in the reviewing and updating of
practice policies and procedures
e. Support the practice manager with CI and change initiatives.
f. Manage asset registers as directed by the Practice Manager.
g. Act as the communication link between the management team and staff.
h. Represent the practice locally required.
i. Maintain a working knowledge of CCG initiatives
Job description
Job responsibilities
The following are the core responsibilities of the assistant practice
manager. There may be on occasion, a requirement to carry out other tasks; this
will be dependent upon factors such as workload and staffing levels.
The assistant practice manager is responsible for:
a. Supporting the practice manager in the day-to-day operations of the
practice, ensuring staff achieve their primary responsibilities
b. Providing leadership and guidance for the following staff:
Administration Manager, Reception Manager, Senior Administrator, Senior
Receptionist and Lead Nurse
c. Lead on the recruitment of non-clinical staff, including advertising
roles, vetting candidates, interviews and issuing employment contracts
d. Co-ordinating logistics for new hire orientations
e. Compiling and maintaining paper, digital and electronic employee
records.
f. Coordinate all staff absences, maintaining an effective absence
register
g. Entering payroll details onto iris portal
h. Ensuring staff adhere to policy and procedure at all times
i. Carry out appraisals for non-clinical staff and work with them to
create personal development plans (where appropriate)
j. Monitoring compliance with health and safety legislation, providing
leadership and direction for staff
k. Developing, implementing and embedding an effective practice training
programme for all staff (clinical and administrative) liaising with external
agencies when necessary and maintaining a training record
l. Manage compliance registers, supporting the practice manager,
ensuring DBS checks are conducted.
m. Support the management team in the compilation of practice reports.
n. Maintain the significant event database, providing advice to staff
and briefing the team at meetings as required.
o. Identifying trends and devising solutions to reduce risk and repeated
occurrences of significant events.
p. Responsible for the timely preparation, submission and follow up
claims (e.g. CQRS, DES, IIF,
PCN-related activity, and locally enhanced services
Secondary Responsibilities
In addition to the primary responsibilities, the Assistant Practice
Manager may be requested to:
a. Deputise for the practice manager in their absence
b. Act as the primary point of contact for NHS(E), CCG, community
services, suppliers and other external stakeholders in the absence of the
practice manager
c. Assist with the recruitment of staff as requested by the practice
manager
d. Support the practice manager in the reviewing and updating of
practice policies and procedures
e. Support the practice manager with CI and change initiatives.
f. Manage asset registers as directed by the Practice Manager.
g. Act as the communication link between the management team and staff.
h. Represent the practice locally required.
i. Maintain a working knowledge of CCG initiatives
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
- Grade A-C in English and Math's.
- Previous experience in Primary care
Desirable
- Leadership and or Management Qualification
- HR Qualification
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills.
- Grade A-C in English and Math's.
- Previous experience in Primary care
Desirable
- Leadership and or Management Qualification
- HR Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.