Tettenhall Medical Practice

Practice Manager

The closing date is 15 July 2025

Job summary

We are looking for a highly motivated Practice Manager to join our team. We operate out of two sites and provide primary care services to over 11,500 patients.

This is a senior leadership role with responsibility for overseeing the administrative and operational aspects of a general medical practice. You will be required to work closely with the GP partners to create and drive forward opportunities for profitability, efficiency, and enhanced patient care.

You will be managing staff, finances, and resources to ensure the smooth functioning of the practice, while maintaining compliance with healthcare regulations. You will be expected to work collaboratively and build rapport with external stakeholders.

The ideal candidate will have a strong interest in financial management, running a business and be passionate about delivering a high standard of care.

You will have the benefits of NHS pension, peer support from other managers, and a supportive working environment.

Main duties of the job

As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations across our two sites. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:

Day-to-day operations and service delivery
HR and staff management
CQC and regulatory compliance
Complaints and patient experience
IT systems and practice infrastructure

Collaboration with PCN and local health partners

About us

Tettenhall Medical Practiceis a large GP practice in leafy suburb of West of Wolverhampton serving around 11,500 patients. The practice is based in an NHS Estate with a friendly and supportive team. The workload in general practice is continuously evolving and we are in the process of re-structuring to strengthen our clinical team to help cope with these changing dynamics and to continue providing a great service to our patients.

We are looking for applicants with initiative, enthusiasm and a pleasant personality with leadership skills who can manage different tasks to fill this key position within our practice.

Date posted

02 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5038-25-0001

Job locations

Lower Street

Tettenhall

Wolverhampton

WV6 9LL

Job description

Job responsibilities

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

The Practice Manager is responsible for:

1. Overseeing the day-to-day operations of the organization, ensuring staff achieve their primary responsibilities.

2. Functional management of all clinical and administrative staff.

3. Direct line management of the following staff: Data Administrator, Office Manager, Receptionists, Secretaries, Clinical Coders, Practice Nurses, Healthcare Assistant and GP trainees.

3. Managing the recruitment and retention of staff; developing, implementing and embed an effective succession plan.

4. Establishing, reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed.

5. Developing, implementing and embedding an effective staff appraisal process.

6. Implementing effective systems for the resolution of disciplinary and grievance issues.

7. Maintaining an effective overview of and ensuring compliance with HR legislation

8. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

9. Managing the financial elements of the organization, including petty cash, etc., seeking to maximize income and reduce expenditure in conjunction with the partners

10. Inputting pensions for practice staff details on NHS Pension online portal.

11. Ensuring the organization has appropriate insurance cover

12. Developing, implementing and embedding an efficient business resilience plan (BRP)

13. Managing contracts for services with NHSPS

14. Managing the procurement of organization equipment, supplies and services

15. Coordinating the reviewing and updating of all organization policies and procedures

16. Leading change and continuous improvement initiatives; coordinating all projects within the organization

17.Ensuring the team reach QOF targets ( supported by the nursing and administrative leadership)

18. Adopting a strategic approach to the management of all patient services

19. Developing, implementing and embedding an effective communication strategy (internal and external)

20. Ensuring the organization maintains compliance with its NHS contractual obligations

21. Actively encouraging and promoting the use of patient online services

22. Publishing communications for internal and external use such as an organization Facebook and website.

23. Maintaining the organization and NHS choices websites

24. Liaising at external meetings as required.Coordinating the organization diary, ensuring meetings are scheduled appropriately.

25.Managing the management of patient participation group.

26. Effectively managing/supporting the management of all complaints in line with current legislation and guidance

26. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

27. Managing the organization IT system, delegating staff to act as administrators

28 Ensuring compliance with IT security and IG