Receptionist

Job summary

We are seeking a friendly, professional, and efficient Receptionist to join our busy GP surgery. As the first point of contact for patients, you will play a crucial role in delivering excellent patient care by providing administrative support, managing appointments, and handling inquiries. You will work as part of a dedicated team to ensure the smooth running of the practice while maintaining a welcoming and professional environment.

Main duties of the job

Key Responsibilities:

• Greet and assist patients in person and over the phone in a courteous and professional manner.
• Manage appointment bookings, cancellations, and rescheduling using the practices system.
• Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
• Process repeat prescriptions and liaise with pharmacies as required.
• Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
• Assist with administrative tasks, including scanning, filing, and updating patient records.
• Support clinicians and other staff members with operational needs.
• Ensure the reception area is tidy, organised, and welcoming.
• Follow health and safety guidelines and adhere to infection control procedures.

About us

Join our friendly and forward-thinking team at Pontardawe Primary Care Centre!

Are you looking for a rewarding role in a supportive and innovative practice? AtPontardawe Primary Care Centre, we take pride in ourclose-knit, dynamic teamand our commitment to delivering high-quality patient care. As part of theUpper Valleys cluster within Swansea Bay University Health Board, we serve a thrivingpatient population of 13,300, with a focus oncollaboration, professional development, and work-life balance.

Our team includes4 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice nurses, a pharmacist-led pharmacy team, healthcare support workers, and a dedicated administrative team, all led by our experiencedPractice Business Manager. We foster afriendly and forward-thinkingenvironment wherenew ideas and innovation are welcomed, ensuring continuous improvements in patient care.

If you're looking tojoin a supportive team that values your expertise and well-being, wed love to hear from you. This is your chance to be part of a practice that truly makes a difference in the community!