Job summary
We are seeking a compassionate and proactive Care Navigator to
join our busy GP practice team. This is a key front-line role, supporting
patients to access the right care, at the right time, from the right service.
You will help patients navigate primary care services, community resources and
external agencies, ensuring they receive appropriate, timely and coordinated
support.
Working
closely with GPs, nurses, and the wider multidisciplinary team, you will act as
a central point of contact for patients, helping to manage enquiries, signpost
effectively, and improve overall patient experience. The role requires
excellent communication skills, sound judgement, strong organisational ability,
and a calm, professional approach in a fast-paced environment.
This
is an excellent opportunity for someone who is passionate about patient-centred
care and wants to make a genuine difference within their local community.
Main duties of the job
- Act as the first point of contact for patient enquiries, gathering relevant
information sensitively and accurately.
-
Signpost patients to appropriate clinicians, services or community support in
line with practice protocols.
-
Support care coordination for patients with long-term conditions and complex
needs.
-
Process and manage appointment requests in line with triage guidance.
-
Liaise with the wider multidisciplinary team to ensure seamless patient
journeys.
-
Maintain accurate clinical records and update patient information on the
clinical system.
-
Contribute to improving access, patient flow and overall patient experience.
About us
Our team is the most important part of the culture here at
Eastfield Medical Centre, staff wellbeing is a priority and staff feel valued
and appreciated.
Atmosphere is always professional, calm, and happy, both staff
and patients benefit from this.
Job description
Job responsibilities
You
will act as a first point of contact for patients and external agencies,
responding to enquiries professionally and sensitively, whether in person, by
telephone or electronically. You will gather relevant information, care
navigate in line with practice protocols, and ensure patients are directed to
the most appropriate clinician or service. You will also support home visit
requests and liaise with community and secondary care providers where required.
You
will manage appointment systems effectively, including booking, amending and
cancelling appointments, processing recalls and supporting demand management
processes. This includes recording accurate information on the clinical system,
supporting long-term condition monitoring and ensuring patients receive timely
follow-up.
The
role also includes general administrative duties such as processing incoming
and outgoing correspondence, scanning and coding documents, maintaining
accurate patient records, and providing clerical support to the wider team. You
will contribute to maintaining smooth day-to-day operations within the practice
and undertake mandatory training as required.
Job description
Job responsibilities
You
will act as a first point of contact for patients and external agencies,
responding to enquiries professionally and sensitively, whether in person, by
telephone or electronically. You will gather relevant information, care
navigate in line with practice protocols, and ensure patients are directed to
the most appropriate clinician or service. You will also support home visit
requests and liaise with community and secondary care providers where required.
You
will manage appointment systems effectively, including booking, amending and
cancelling appointments, processing recalls and supporting demand management
processes. This includes recording accurate information on the clinical system,
supporting long-term condition monitoring and ensuring patients receive timely
follow-up.
The
role also includes general administrative duties such as processing incoming
and outgoing correspondence, scanning and coding documents, maintaining
accurate patient records, and providing clerical support to the wider team. You
will contribute to maintaining smooth day-to-day operations within the practice
and undertake mandatory training as required.
Person Specification
Experience
Essential
- Key skills include administrative accuracy, strong customer service, and teamwork
Desirable
- Experience in working in Primary Care.
- Experience working with SystmOne clinical system.
Person Specification
Experience
Essential
- Key skills include administrative accuracy, strong customer service, and teamwork
Desirable
- Experience in working in Primary Care.
- Experience working with SystmOne clinical system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
