Job summary
We are looking an experienced receptionist to join our friendly team at Poplar Street Surgery . As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgemental with excellent communication and listening skills.
You will be based at Poplar Street Surgery (M29 8AX) however may be asked to work at our branch site- Nelson Street Surgery (M46 0LE), if required.
You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritizing a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required.
Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.
As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good and we are committed to continually improving the quality of patient services whilst meeting SSP Health contractual obligations.
We can offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is there to support you.
Experience of working in General Practice is preferable
Main duties of the job
Processing and distributing incoming and outgoing mail Filing and retrieving paperwork.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
Ordering and monitoring of stationery and other supplies
Cover sickness/annual leave and work reasonable overtime when required.
Perform any other relevant and reasonable duties that may be requested by your team, practice manager or partners.
Undertake statutory and mandatory training
About us
As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good and we are committed to continually improving the quality of patient services whilst meeting SSP Healths contractual obligations.
Job description
Job responsibilities
We are looking to appoint a Receptionist/Administrator to join our busy GP practice, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.
You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.
Job description
Job responsibilities
We are looking to appoint a Receptionist/Administrator to join our busy GP practice, who will be the first point of contact for arranging patient clinics, liaising with clinical and admin staff together with patients, as well as carrying out general office management tasks. You will have a good telephone manner and experience of booking appointments proving strong organisational skills.
You will be responsible for the arrangement of clinics, liaising with clinical and admin staff together with patients. You will manage general administrative duties within the practices and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries and bookings.
You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working in our clinical and administration teams.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
IT skills are essential, as you will be regularly creating searches, data input and monitoring our achievements and progress against national, local, and internal targets.
Person Specification
Experience
Essential
- Experience of General Practice preferable but full training can be given
- IT skills are essential
Desirable
- Experience of working in primary care
- Experience of handling calls
Person Specification
Experience
Essential
- Experience of General Practice preferable but full training can be given
- IT skills are essential
Desirable
- Experience of working in primary care
- Experience of handling calls
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
