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SSP Health

Practice Manager

The closing date is 30 November 2025

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Job summary

Job summary

As the biggest provider of GP services in the North West, we are proud to have 40+ practices all rated as Outstanding or Good by CQC.

Together with below, we offer the chance to work in an innovative environment and the security of knowing our wider SSP Health Team are always there to support you.

Excellent career progression

Enhanced benefits

Fundraising Events

Winter Awards Ceremony

Monthly PM meetings

Area Manager support/regular meetings

Head office team available for support

SSP Health Practice Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.

Main duties of the job

We are recruiting to expand our dynamic and highly motivated team of Practice Managers. You will benefit from being part of a wider team with support available from existing PMs across our sites together with an Area Manager.

The ideal candidate will have excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets in primary care. You must be highly self-motivated, organised and able to motivate your team.

The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.

You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.

About us

As the biggest provider of GP services in the North West, we are proud to have 40+ practices all rated as Outstanding or Good by CQC. We are expanding our group of practices and now have the opportunity for an experienced Manager to join our team in Carlisle.

Together with below, we offer the chance to work in an innovative environment and the security of knowing our wider SSP Health Team are always there to support you.

Details

Date posted

17 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5035-25-0035

Job locations

Warwick Road Surgery

65 Warwick Road

Carlisle

CA1 1EB


Job description

Job responsibilities

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Future planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

Day to Day Duties

Leads and is responsible for completion and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will take the role of Registered Manager for CQC purposes.

Leads on the monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient survey

Exception reporting

Low and high level exception reporting review and compliance

Important patient register

Leads on the monitoring and maintenance of the register

Training & Appraisals

Oversee Appraisals / Performance reviews

Monitoring of training for all (clinical and Admin) staff

Responsible for proposals of training requirements for staff.

Caldicott Guardian and Information Governance leads

Leads on IG Compliance, Governance & Quality

ICB attendance and compliance

PM meetings

Peer reviews

Forums

Leads on the work required for the clusters

Medicine management

PPG

Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions

Daily/Weekly tasks

Stock management and ordering on the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

Optimise ES delivery within the practice

Manage systems to ensure processes in place

Claims

Monthly claims PH, PPA,

FFT

Quarterly claims OpenExeter/Claim form

Standards

Childhood immunisations

Minor surgery

ICB

Annual claims

Extended access

Winter pressures

Finance

Petty cash management and reconciliation

Private Income management, completion of forms and reconciliation

Recruitment and retention of staff

Staff inductions

Management and monitoring of staff training and matrix

Support/mentor of staff

Oversee and monitor/manage appointment systems

Induction of GPs

Management of GPs

Operational Management

Convene meetings/prepare agendas/distribute minutes

Ensure premises properly maintained/cleaned and equipment functioning/maintained

Practice keyholder

Oversee repeat prescribing systems

Complaints Management

Complaints management and annual analysis

SEA Management

SEA management and annual analysis

Meeting attendance

SSP Health PM meetings

Job description

Job responsibilities

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Future planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

Day to Day Duties

Leads and is responsible for completion and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will take the role of Registered Manager for CQC purposes.

Leads on the monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient survey

Exception reporting

Low and high level exception reporting review and compliance

Important patient register

Leads on the monitoring and maintenance of the register

Training & Appraisals

Oversee Appraisals / Performance reviews

Monitoring of training for all (clinical and Admin) staff

Responsible for proposals of training requirements for staff.

Caldicott Guardian and Information Governance leads

Leads on IG Compliance, Governance & Quality

ICB attendance and compliance

PM meetings

Peer reviews

Forums

Leads on the work required for the clusters

Medicine management

PPG

Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions

Daily/Weekly tasks

Stock management and ordering on the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

Optimise ES delivery within the practice

Manage systems to ensure processes in place

Claims

Monthly claims PH, PPA,

FFT

Quarterly claims OpenExeter/Claim form

Standards

Childhood immunisations

Minor surgery

ICB

Annual claims

Extended access

Winter pressures

Finance

Petty cash management and reconciliation

Private Income management, completion of forms and reconciliation

Recruitment and retention of staff

Staff inductions

Management and monitoring of staff training and matrix

Support/mentor of staff

Oversee and monitor/manage appointment systems

Induction of GPs

Management of GPs

Operational Management

Convene meetings/prepare agendas/distribute minutes

Ensure premises properly maintained/cleaned and equipment functioning/maintained

Practice keyholder

Oversee repeat prescribing systems

Complaints Management

Complaints management and annual analysis

SEA Management

SEA management and annual analysis

Meeting attendance

SSP Health PM meetings

Person Specification

Experience

Essential

  • Experience of working in Primary Care essential.

Desirable

  • Experience of working in a GP Practice

Qualifications

Essential

  • GCSE grade A to C in English and Maths.

Desirable

  • Experience of Emis
Person Specification

Experience

Essential

  • Experience of working in Primary Care essential.

Desirable

  • Experience of working in a GP Practice

Qualifications

Essential

  • GCSE grade A to C in English and Maths.

Desirable

  • Experience of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Warwick Road Surgery

65 Warwick Road

Carlisle

CA1 1EB


Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Employer details

Employer name

SSP Health

Address

Warwick Road Surgery

65 Warwick Road

Carlisle

CA1 1EB


Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Area Manager

Kristie Hickey

kristie.hickey@nhs.net

Details

Date posted

17 November 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A5035-25-0035

Job locations

Warwick Road Surgery

65 Warwick Road

Carlisle

CA1 1EB


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