Job responsibilities
Area Manager Objectives
To ensure SSP Health practices are fully compliant increasing efficiencies and maximising income streams to ensure practice remain sustainable
To ensure that staff are fully trained staff are proficient in their roles and can delivering to their objectives
To ensure that there are full monitoring systems in place ensure support and monitoring schedules in place for each practice create long term sustainable viable practices
Area Manager Key Responsibilities
Support and Guidance
- AMs to provide support and guidance to each Manager within their remit Contact
- AM to be first point of contact to the Manager where an RM is not in place Communication
- AM to liaise directly with Senior Management and COO Increase Efficiencies
- AM to monitor and review the practices to increase efficiencies to ensure fully compliant income is maximised staff are fully trained staff morale is high and practices remain sustainable long term Remote access
- AMs should have remote access to every practice within their remit - this is to ensure ease of monitoring access to the system in emergencies etc
- It is of vital importance that you keep abreast of all new and upcoming services and that you are fully engaged and proactive in your approach to implementation across all sites
Area Manager Reports
- Internal KPI
- CQC monitoring compliance
- Prevalence
- PPA claims
- External KPI Standards Specifications AMs to complete reports for each practice within their remit and ensure compliant Data Validation
- Data validation
- Set up an electronic folder for each practice within your remit you will retain your evidence from your practices to allow validation of the data submitted against actual achievement
- Check data entry against trigger levels ensure they have provided a solution to any risk before it becomes an issue where you have direct responsibility for a PM you will be required to provide this support
-Discuss discrepancies with and agree course of action
- Ensure that the Manager has a folder for each of the indicators below where they will retain evidence DES ES CQRS Monitoring
- Ensure practices within your cluster receive support to achieve higher targets and optimal ES delivery
Ensure the Manager has provided advice and guidance and where necessary escalated any issues preventing the practice from maximising their enhanced service uptake Prevalence Register validation
- Ensure that register validation has been undertaken and advice has been given where read code issues are identified and that they have assessed training needs of the coders and implemented an action plan Internal List Size Monitoring Marketing
- Work with the practice to investigate list size falls processes being followed to advertise the practice to new patients CCG Participation Monitoring
- Ensure attendance has been achieved from each of your practices for the mandatory meeting for the Managers and clinicians and all peer support information has been submitted by the deadline Staff Management Appraisals
- Ensure you have an appraisal schedule in place for each Manager within your remit Ensure each Manager has a schedule of appraisals for all staff within their remit and check completion dates
The post holder willKeep abreast of current affairs and identify potential threats and opportunities Monitor and evaluate performance of the practice team against objectives identify and manage change Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices Ensure effective management of Patient Services and Patient Information IT and Premises Management H and S Infrastructure KPI ES Performance Management Contract Management
Financial management Work with the practice to maximise income through Enhanced Services PPA Prevalence QOF KPI targets Ensure the practices use the appropriate systems for handling and recording of cash and cheques and petty cash
Human resources
Work with the Head of HR to oversee the recruitment and retention of staff and provide a general personnel management service
Ensure that all members of staff are legally and gainfully employed
Evaluate organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Organisational Convene meetings prepare agendas and ensure distribution of minutes as necessary Ensure SSP Practice protocols and procedures are implemented reviewed and updated as required Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place Ensure that the practice has adequate disaster recovery procedures in place Ensure appropriate maintenance for practice equipment in place
Patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Ensure guidance implemented for repeat prescribing systems Ensure an effective appointments systems in line with Head Office Ensure practices have an effective complaints management system
Information management and technology Keep abreast of the latest development in primary care IT and regularly update the practice management team Motivate support and monitor staff in the use of IT organise oversee and evaluate IT training Oversee targets and monitoring standards for data entry and data collection
Confidentiality In the course of seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description the postholder may have access to confidential information relating to patients and their carers practice staff and other healthcare workers They may also have access to information relating to the practice as a business organisation All such information from any source is to be regarded as strictly confidential Information relating to patients carers colleagues other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data